Retail Part Time Team Lead

Office Depot • Benton, AR

7d • $12 - $14

About The Position

The Retail Team Lead is a part-time role at Office Depot that provides customers with total solutions across products, technology, services, furniture, and print. The role builds and maintains customer relationships, supports a customer-centric environment and community engagement, and contributes to a positive culture aligned with Office Depot’s 5C values. The Team Lead uses the company’s sales principles to engage customers, assess their needs, and support satisfaction across store offerings.

The role helps create a vibrant sales culture, maintain visual and merchandising standards, and support freight and logistics activities. It also serves as a part-time Key Carrier and may perform Leader on Duty functions. The Team Lead must be able to carry out External Key Carrier duties, including opening and closing the store, and be scheduled for those shifts. The position may require consent to periodic comprehensive third-party background checks.

The Team Lead supports Print Services operations and sales, assists associates with print equipment, and helps ensure customer orders are completed correctly and on time. Additional responsibilities include efficient merchandise processing, loss prevention, process improvement, customer engagement and coaching, and maintaining building and associate safety and security when management is absent. The position requires a high school diploma or equivalent preferred, 1–3 years of related experience preferred, basic computer and POS skills, and strong selling, customer service, communication, and interpersonal skills.

The ODP Group describes itself as a provider of products, services, and technology solutions through a B2B distribution platform and omnichannel presence, including supply chain and distribution operations, sales professionals, online channels, and Office Depot and OfficeMax retail stores. Coworkers are expected to support a safe and healthy work environment. The company offers competitive salaries, a benefits package including a 401(k), opportunities for advancement, and possible participation in an incentive program subject to its terms and conditions.

Requirements

• High school diploma or equivalent preferred.
• 1–3 years of related experience; sales and/or customer service experience preferred.
• Basic computer skills and ability to use job-related technology and POS systems.
• Attention to detail.
• Advanced selling skills and strong customer focus.
• Excellent verbal and written communication skills and strong interpersonal skills.
• Positive, engaging, and adaptable in a changing environment.
• Demonstrates integrity, accountability, and trust.
• Action-oriented, results-driven, and capable of sound decision-making.
• Patience and a desire to continuously build product and selling knowledge.
• Ability to perform External Key Carrier responsibilities, including opening and closing shifts.
• Consent to periodic comprehensive third-party background checks may be required.

Nice To Haves

• Experience in Print Services.
• High school diploma or equivalent.
• Sales and/or customer service experience.

Responsibilities

• Support Print Services operations and overall store sales.
• Operate and assist associates with equipment in the Print Services area to support efficient production and accurate, timely completion of client orders.
• Use communication tools to request Print Services assistance and coordinate service for customers throughout the store.
• Process merchandise accurately and efficiently in accordance with procedures, deadlines, and visual merchandising standards.
• Identify opportunities to improve processes and implement plans to reduce waste and inefficiencies.
• Partner with associates to ensure regular loss prevention compliance and support company loss prevention efforts.
• Ensure compliance with company policies, procedures, and practices.
• Contribute to sales and profitability through conversion, Average Order Value, and customer satisfaction improvement initiatives.
• Drive positive client satisfaction, including coaching and training associates to improve the customer experience.
• Support community outreach initiatives to promote client and customer retention.
• Develop personal selling skills and product knowledge using provided sales and service tools.
• Ensure building and associate safety and security when management is absent.
• Perform opening or closing responsibilities, including store alarm activation or deactivation and relevant opening or closing processes.
• Promote awareness of key performance indicators and provide guidance to improve results.
• May assist with review of cash handling, cashier, and merchandise error logs, register voids, tax exemptions, and related cash office audits.
• Perform other duties as assigned.

Benefits

• 401(k)
• Competitive salaries
• Opportunities to move and grow within the organization
• Possible eligibility to participate in an incentive program, subject to plan terms and conditions

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED