Retail Part Time Team Lead

Office Depot • Gonzales, LA

13d • $10 - $15

About The Position

The Retail Team Lead is a part-time role at Office Depot that provides customers with total solutions across products, technology, services, furniture, and print offerings. The Team Lead builds and maintains customer relationships, uses provided training to support sales, and contributes to a customer-centric environment, community engagement, and a positive culture aligned with Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous. The role uses the company’s sales principles to engage customers, promote offerings, assess needs, and support customer satisfaction.

The Team Lead helps create a vibrant sales culture while maintaining visual and merchandising standards and supporting freight and logistics activities. This position is also a part-time Key Carrier, may perform Leader on Duty functions, and must be able to perform External Key Carrier duties, including scheduled opening and closing shifts. Essential functions may require consent to periodic comprehensive background checks conducted by a third party.

The role supports Print Services operations, equipment use, timely and accurate completion of client orders, operational efficiency, loss prevention, and sales and profitability initiatives. It also coaches and trains associates to improve the customer experience, supports community outreach, and may assist with store safety, security, opening and closing processes, alarm activation or deactivation, and cash-office audits.

The ODP Group describes itself as a provider of products, services, and technology solutions through B2B distribution and omnichannel operations, including retail stores, online channels, sales professionals, and supply chain and distribution operations. Coworkers are expected to support a safe and healthy work environment by working safely and addressing potential hazards or concerns. The posting notes that duties may change or include other assignments.

Requirements

• High school diploma or equivalent preferred.
• 1–3 years of related experience; sales and/or customer service experience preferred.
• Basic computer skills and ability to use job-related technology and POS systems.
• Attention to detail.
• Advanced selling skills and strong customer focus.
• Excellent verbal and written communication skills and strong interpersonal skills.
• Positive, engaging, and adaptable in a changing environment.
• Demonstrated integrity, accountability, and trustworthiness.
• Action-oriented approach, drive for results, sound decision-making, patience, and desire to continuously build product and selling knowledge.
• Ability to perform External Key Carrier duties, including opening and closing responsibilities, and be scheduled for those shifts.
• May be required to consent to periodic comprehensive third-party background checks.

Nice To Haves

• Experience in Print Services.
• High school diploma or equivalent.
• Sales and/or customer service experience.

Responsibilities

• Support Print Services operations and overall store sales.
• Operate and assist associates with equipment in the Print Services area to maintain efficient production and complete client orders correctly and on time.
• Use communication tools to request assistance in Print Services and coordinate service for customers throughout the store.
• Process merchandise accurately and efficiently in accordance with procedures, deadlines, and visual merchandising standards.
• Identify process improvements and implement plans to reduce waste and inefficiencies.
• Partner with associates to maintain regular loss prevention compliance and support company loss prevention efforts.
• Ensure compliance with company policies, procedures, and practices.
• Contribute to sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction initiatives.
• Drive positive client satisfaction, including coaching and training associates to enhance the customer experience.
• Support community outreach initiatives to improve client and customer retention.
• Develop personal selling skills and product knowledge using provided sales and service tools.
• As an External Key Carrier or Leader on Duty, help ensure building and associate safety and security when management is absent.
• Perform store opening or closing responsibilities, including awareness of key performance indicators, guidance to improve results, alarm system activation or deactivation, and opening or closing processes.
• May assist with reviewing cash handling, cashier and merchandise error logs, register voids, tax exemptions, and related cash-office audits.
• Perform other duties as assigned or deemed necessary.
• Work safely and address potential hazards or concerns.

Benefits

• 401(k)
• Competitive salaries
• Benefits package
• Opportunities to move and grow within the organization
• May be eligible to participate in an incentive program, subject to the Incentive Plan terms and conditions

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED