Retail Part Time Team Lead

Office Depot • Texarkana, TX

11d

About The Position

The Retail Team Lead is a part-time role providing customers with total solutions across products, technology, services, furniture, and print. The role builds and maintains customer relationships, supports a customer-centric environment and local community engagement, and contributes to a positive culture aligned with Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous. The Team Lead uses sales principles and provided training to proactively engage customers, assess their needs, drive sales, and support client satisfaction. The role also helps maintain visual and merchandising standards and supports freight and logistics activities.

The Retail Team Lead serves as a part-time Key Carrier and may perform Leader on Duty functions. External Key Carrier duties include scheduled opening and closing shifts and responsibilities for store safety and security when management is absent. The position may require consent to periodic comprehensive background checks conducted by a third party.

The role supports Print Services operations and sales, operates and assists associates with Print Services equipment, and coordinates customer service throughout the store. It also supports operational efficiency, loss prevention, client engagement, community outreach, and the coaching and training of associates. The position requires working safely and addressing potential hazards or concerns. Other duties may be assigned.

The ODP Group describes itself as a provider of products, services, and technology solutions through an integrated B2B distribution platform and omnichannel presence, including supply chain and distribution operations, sales professionals, online services, and Office Depot and OfficeMax retail stores. The company offers competitive salaries, a benefits package including a 401(k), opportunities for advancement, and possible participation in an incentive program subject to its terms and conditions. The posting states it will remain open for at least three days and expire once the position is filled.

Requirements

• High school diploma or equivalent preferred.
• 1–3 years of related experience; sales and/or customer service experience preferred.
• Basic computer skills and ability to use job-related technology and POS systems.
• Attention to detail.
• Advanced selling skills and strong customer focus.
• Excellent verbal and written communication skills and strong interpersonal skills.
• Positive, engaging, and adaptable in a changing environment.
• Demonstrated integrity, accountability, and trustworthiness.
• Action-oriented, results-driven, and capable of sound decision-making.
• Patience and willingness to continually build product and selling knowledge.
• Ability to perform opening and closing responsibilities and be scheduled for those shifts.
• Ability to consent to periodic comprehensive background checks conducted by a third party may be required.

Nice To Haves

• Experience in Print Services.
• High school diploma or equivalent.

Responsibilities

• Support sales of products, technology, services, furniture, and print offerings by proactively engaging customers and assessing their needs.
• Build customer relationships and provide a positive, customer-centric experience that supports client satisfaction and retention.
• Support efficient Print Services operations and store sales; operate and assist associates with equipment in the Print Services area, ensuring orders are completed correctly and on time.
• Use communication tools to request assistance in Print Services and coordinate appropriate service for customers throughout the store.
• Process merchandise accurately and efficiently according to procedures, deadlines, and visual merchandising standards.
• Identify opportunities to improve processes and implement plans to reduce waste and inefficiency.
• Partner with associates to maintain regular loss prevention compliance and support company loss prevention efforts.
• Contribute to sales and profitability through conversion, average order value, and customer satisfaction improvement initiatives.
• Coach and train associates to enhance the customer experience.
• Support community outreach initiatives that promote client and customer retention.
• Develop personal selling skills and product knowledge using the sales and service tools provided.
• Perform External Key Carrier and possible Leader on Duty duties, including ensuring building and associate safety and security when management is absent.
• Perform scheduled opening and closing responsibilities, including raising awareness of key performance indicators, guiding associates on improving results, activating or deactivating the alarm system, and following store opening or closing processes.
• May assist with reviewing cash-handling, cashier, and merchandise-error logs, register voids, tax exemptions, and related cash-office audits.
• Work safely and address potential hazards or safety concerns.
• Perform other duties as assigned.

Benefits

• 401(k)
• Competitive salaries
• Opportunities to move and grow within the organization
• Possible eligibility for an incentive program, subject to the Incentive Plan terms and conditions

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED