Retail Part Time Team Lead

Office Depot • United States,

13d • $14 - $23

About The Position

The Retail Team Lead is a part-time role providing customers with total solutions across products, technology, services, furniture, and print. The Team Lead builds and maintains customer relationships, uses company training and sales principles to understand customer needs, and contributes to customer satisfaction and a positive, customer-centric store culture aligned with Office Depot’s 5C values. The role supports sales, visual merchandising, freight and logistics, and a positive sales culture. It also serves as a part-time Key Carrier and may perform Leader on Duty functions, including scheduled opening and closing shifts and other External Key Carrier responsibilities.

The role supports Print Services operations, operates and assists associates with equipment, and helps ensure customer orders are completed correctly and on time. It contributes to efficient store operations, process improvement, loss prevention, sales and profitability, client engagement, and community outreach. When management is absent, the Team Lead helps maintain building and associate safety and security, performs opening or closing procedures, and may assist with cash handling and related audits. The position may require consent to periodic comprehensive third-party background checks.

Requirements

• High school diploma or equivalent preferred.
• 1–3 years of related experience; sales and/or customer service experience preferred.
• Basic computer skills and ability to use job-related technology and point-of-sale systems.
• Attention to detail.
• Advanced selling skills and strong customer focus.
• Excellent verbal and written communication and strong interpersonal skills.
• Positive, engaging, and adaptable in a changing environment.
• Demonstrated integrity, accountability, and trust.
• Action-oriented, results-driven approach, sound decision-making, patience, and desire to continually build product and selling knowledge.
• Ability to perform External Key Carrier responsibilities, including opening and closing responsibilities, and to be scheduled for those shifts.
• Ability to consent to periodic comprehensive background checks conducted by a third party may be required.

Nice To Haves

• Experience in Print Services.
• High school diploma or equivalent.
• Sales and/or customer service experience.

Responsibilities

• Support the Print function and overall store sales.
• Operate and assist associates with equipment in the Print Services area, ensuring efficient production and accurate, timely completion of customer orders.
• Use communication tools to request assistance in Print Services and coordinate appropriate service for customers throughout the store.
• Process merchandise accurately and efficiently in accordance with procedures, deadlines, and visual merchandising standards.
• Identify process improvements and implement plans to reduce waste and inefficiencies.
• Partner with associates to ensure regular loss prevention compliance and support company loss prevention efforts.
• Ensure compliance with company policies, procedures, and practices.
• Contribute to sales and profitability through conversion, Average Order Value, and customer satisfaction initiatives.
• Drive positive client satisfaction, including coaching and training associates to enhance the customer experience.
• Support community outreach initiatives to drive client and customer retention.
• Develop personal selling skills and product knowledge using provided sales and service tools to deliver total solutions.
• Help ensure building and associate safety and security when management is absent.
• Perform opening or closing responsibilities, including store alarm activation or deactivation and opening or closing processes.
• Promote awareness of key performance indicators and provide guidance to improve results.
• May assist with reviewing cash handling, cashier, merchandise error, register void, tax exemption, and related cash office audit records.
• Perform other duties as assigned or deemed necessary.

Benefits

• 401(k)
• Competitive salaries
• Benefits package
• Opportunities to move and grow within the organization
• Potential eligibility to participate in an incentive program, subject to the Incentive Plan terms and conditions

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED