Retail Team Lead (18+)

H&A Farms • Eustis, FL

4d • Onsite

About The Position

Amber Brooke Farms is seeking a dependable, motivated, customer-focused Retail Team Lead to support daily retail operations and deliver an exceptional guest experience. This hands-on leadership role guides retail team members, maintains merchandise displays, oversees inventory and point-of-sale activities, and helps ensure retail areas operate safely and efficiently.

The Retail Team Lead leads by example and performs a broad range of retail and operational tasks. The role includes training and coaching employees, supporting guest service and sales, handling cash and inventory, and helping with farm-wide operational needs. The successful candidate must be willing to receive training to operate equipment such as forklifts and loaders when needed, and may operate it only after completing required training and receiving authorization.

This position is based in an outdoor agritourism environment, with exposure to changing weather and uneven terrain. Weekend, holiday, festival, and special-event availability is essential. Hours may fluctuate with seasonal attendance and business needs.

Requirements

• Previous retail experience.
• Experience with point-of-sale systems, cash handling, inventory management, and merchandising.
• Strong leadership skills, including the ability to train, motivate, and hold team members accountable.
• Excellent customer service, communication, and problem-solving abilities.
• Strong organizational skills and the ability to manage competing priorities in a fast-paced environment.
• Ability to work independently, demonstrate initiative, and make sound operational decisions.
• Dependability, punctuality, adaptability, and willingness to perform hands-on work alongside team members.
• Willingness to receive training to safely operate heavy equipment, including forklifts and loaders, as needed.
• Comfort working outdoors in heat, humidity, rain, dust, and changing weather conditions.
• Ability to stand, walk, bend, reach, and perform physical tasks throughout the workday.
• Ability to lift and carry merchandise, boxes, and supplies weighing up to 40 pounds, with or without reasonable accommodation.
• Ability to navigate uneven terrain, dirt roads, and outdoor farm areas and to work around heavy equipment.
• Ability to remain productive and professional during busy weekends, festivals, and high-attendance events.
• Flexible availability, including weekends, holidays, festivals, and special events; weekend availability is essential.
• Reliable transportation and ability to commute consistently to Amber Brooke Farms in Eustis, Florida.

Nice To Haves

• Prior experience in a team lead, key holder, or supervisory position.
• Previous equipment operation experience.
• Experience in agritourism, hospitality, entertainment venues, or seasonal retail operations.

Responsibilities

• Lead, motivate, train, and support retail team members; assign daily tasks, monitor productivity, and maintain accountability.
• Coach team members on customer service, sales procedures, merchandising, inventory handling, and company policies.
• Assist management with scheduling, shift coverage, and staffing during peak periods.
• Identify operational challenges and implement solutions to improve efficiency and service.
• Participate in retail operations and communicate with management and other departments.
• Provide guests with a welcoming shopping experience, product assistance, purchases, answers, and general farm information.
• Resolve guest concerns professionally and promote merchandise using product knowledge and appropriate sales techniques.
• Oversee point-of-sale activities and support accurate transactions, register operations, payment processing, and cash handling.
• Assist with register reconciliation, opening and closing procedures, and financial accountability.
• Monitor transactions and inventory movement, identify sales opportunities, and communicate product demand and customer preferences to management.
• Receive, unload, organize, stock, and replenish merchandise; monitor inventory and communicate replenishment needs.
• Assist with inventory counts, recordkeeping, and investigation of discrepancies.
• Maintain attractive, organized, and properly priced displays, and support seasonal merchandising and event retail needs.
• Keep stockrooms, storage areas, and merchandise-handling spaces clean, organized, and accessible.
• Safely move and organize merchandise and supplies using appropriate equipment and procedures.
• Receive training and become qualified to operate forklifts, loaders, and other machinery when operational needs require; operate equipment only after training, demonstrating competency, and receiving authorization.
• Follow safety policies, equipment procedures, and applicable regulatory requirements; assist with loading, unloading, and transporting supplies throughout the farm.
• Support other departments and additional operational responsibilities as needed.
• Maintain clean, organized, safe, guest-ready retail areas; identify and report hazards, maintenance concerns, and operational issues.
• Assist with retail setup and breakdown for daily operations, festivals, and special events.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed