Retail Part Time Team Lead

Office Depot • Mishawaka, IN

7d

About The Position

At Office Depot, the part-time Retail Team Lead provides total solutions to customers across Products, Technology, Services, Furniture, and Print offerings. The role builds customer relationships and serves as a trusted advisor by using provided training and sales principles to engage customers, assess their needs, and support customer satisfaction. The Team Lead contributes to a customer-centric environment, local community engagement, and a positive culture aligned with Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous.

The role supports sales and profitability, develops personal selling skills and product knowledge, and helps maintain store visual and merchandising standards, freight, and logistics. The Team Lead also supports Print Services operations and may serve as a part-time Key Carrier and Leader on Duty. External Key Carrier responsibilities include scheduled opening and closing shifts and helping ensure the safety and security of the building and associates when management is absent. The position may require consent to periodic comprehensive background checks conducted by a third party.

The ODP Group describes itself as a provider of products, services, and technology solutions through an integrated B2B distribution platform and omnichannel presence, including supply chain and distribution operations, sales professionals, online presence, and Office Depot and OfficeMax retail stores. Coworkers are expected to support a safe and healthy work environment by working safely and addressing potential hazards or concerns. The role description is general and not a complete list of duties; other duties may be assigned.

Requirements

• High school diploma or equivalent preferred.
• 1–3 years of related experience; sales and/or customer service experience preferred.
• Basic computer skills and ability to use job-related technology and POS systems.
• Attention to detail; Print Services experience is desirable.
• Advanced selling skills and strong customer focus.
• Excellent verbal and written communication skills and strong interpersonal skills.
• Positive, engaging, and adaptable in a changing environment.
• Demonstrated integrity, accountability, and trust.
• Action-oriented, with a drive for results, sound decision-making, and patience.
• Desire to continuously build product and selling knowledge.
• Must be able to perform External Key Carrier responsibilities, including opening and closing duties and working scheduled opening or closing shifts.
• May be required to consent to periodic comprehensive third-party background checks.

Nice To Haves

• High school diploma or equivalent.
• Related sales and/or customer service experience.
• Experience in Print Services.

Responsibilities

• Support sales of products, technology, services, furniture, and print offerings by proactively engaging customers, assessing needs, and delivering total solutions.
• Build and maintain customer relationships and contribute to customer satisfaction and a customer-centric store environment.
• Operate and assist associates with equipment in the Print Services area to support efficient production and accurate, on-time completion of client orders.
• Use communication tools to request assistance in Print Services and coordinate appropriate service for customers throughout the store.
• Process merchandise accurately and efficiently in accordance with procedures, deadlines, and visual merchandising standards.
• Identify process improvements and implement plans to reduce waste and inefficiencies.
• Work with associates to support loss prevention compliance and company policies, procedures, and practices.
• Contribute to sales and profitability through conversion, Average Order Value, and customer satisfaction improvement initiatives.
• Coach and train associates to enhance the customer experience and support positive client satisfaction.
• Support community outreach initiatives to encourage client and customer retention.
• Continue developing personal selling skills and product knowledge using available sales and service tools.
• As an External Key Carrier or Leader on Duty, help ensure building and associate safety and security when management is absent.
• Perform opening and closing responsibilities, including communicating key performance indicators, guiding efforts to improve results, activating or deactivating the alarm system, and completing store opening or closing processes.
• May assist with reviewing cash handling, cashier, and merchandise error logs, register voids, tax exemptions, and related cash office audits.
• Support the company’s operational safety culture by working safely and addressing potential hazards or concerns.
• Perform other duties as assigned.

Benefits

• 401(k)
• Competitive salaries
• Benefits package
• Opportunities to move and grow within the organization
• May be eligible to participate in an incentive program, subject to the Incentive Plan terms and conditions

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED