Retail Part Time Team Lead

Office Depot•Ormond Beach, FL

11d•$15 - $16

About The Position

The Retail Team Lead is a part-time role providing customers with solutions across products, technology, services, furniture, and print offerings. The Team Lead builds customer relationships and acts as a trusted advisor, using company training and sales principles to engage customers, assess their needs, drive sales, and support customer satisfaction. The role contributes to a customer-centric environment, local community engagement, and a positive culture aligned with Office Depot’s 5C values: Customer, Commitment, Change, Caring, and Creativity. The Team Lead supports a vibrant sales culture and helps maintain the store’s visual and merchandising standards, freight, and logistics activities. This role is also a part-time Key Carrier and may perform Leader on Duty functions. External Key Carrier responsibilities include scheduled opening and closing shifts, maintaining building and associate safety and security, and completing related store procedures. The position may require consent to periodic comprehensive third-party background checks.

Requirements

Minimum 1–3 years of experience in a related field.
Basic computer skills and ability to use technology to access information needed for the job.
Advanced selling skills.
Strong interpersonal and communication skills to establish selling relationships with customers.
Ability to adapt to a changing environment and assist others professionally.
Excellent verbal and written communication skills.
Ability to use role-related technology and access information needed for daily responsibilities.
Ability to process information and merchandise through a POS register system.
Attention to detail to ensure high-quality production in Print Services.
Positive and engaging approach; action-oriented; integrity, accountability, and trust; drive for results; decision quality; and patience.
Ability and desire to continually develop personal selling skills and product knowledge.
Ability to perform external Key Carrier responsibilities, including scheduled opening and closing shifts.
Ability to consent to periodic comprehensive background checks conducted by a third party may be required.

Nice To Haves

High school diploma or equivalent education preferred.
Sales and/or customer service experience preferred.
Customer Service and Print Services experience desired.
Passion for the brand, technology products, furniture, print, and other products, services, and solutions offered to customers.

Responsibilities

Support efficient operation of the Print function and drive overall store sales.
Operate and assist associates with equipment in the Print Services area to ensure efficient production and accurate, timely completion of customer orders.
Use communication tools to request assistance in Print Services and coordinate appropriate service for customers throughout the store.
Process merchandise accurately and efficiently according to procedures, deadlines, and visual merchandising standards.
Identify process improvements and implement plans to reduce waste and inefficiencies.
Partner with associates to ensure regular loss prevention compliance and support company loss prevention efforts.
Ensure compliance with company policies, procedures, and practices.
Contribute to sales and profitability through conversion, Average Order Value, and customer satisfaction improvement initiatives.
Drive positive client satisfaction, including coaching and training associates to enhance the customer experience.
Support community outreach initiatives to drive client and customer retention.
Continually develop personal selling skills and product knowledge using sales and service tools.
Ensure building and associate safety and security when the management team is absent.
Perform store opening or closing responsibilities, including awareness of key performance indicators, providing guidance to improve results, activating or deactivating the alarm system, and following opening or closing processes.
May assist with review of cash handling, cashier, and merchandise error logs, register voids, tax exemptions, and related cash office audits.
Perform other duties as assigned or deemed necessary.