Retail Part Time Team Lead

Office Depot • Inverness, FL

5d • Onsite

About The Position

The Retail Team Lead is a part-time role providing customers with total solutions across products, technology, services, furniture, and print. The role builds customer relationships and serves as a trusted advisor by using provided training and sales principles to proactively engage customers, assess their needs, and support sales. The Team Lead contributes to a customer-centric environment, community engagement, positive culture aligned with Office Depot’s 5C values, and strong store sales and customer satisfaction.

The role supports Print Services operations, store merchandising and logistics, and operational efficiency. It also serves as a part-time Key Carrier and may perform Leader on Duty functions. External Key Carrier duties include opening and closing the store and being scheduled for those shifts. The role may require consent to periodic comprehensive third-party background checks. Coworkers are expected to support a safe work environment by working safely and addressing potential hazards or concerns.

The ODP Group describes itself as a provider of products, services, and technology solutions through B2B distribution and an omnichannel presence, including supply chain and distribution operations, sales professionals, online operations, and Office Depot and OfficeMax retail stores. The company offers competitive salaries, a benefits package that includes a 401(k), opportunities to move and grow within the organization, and possible eligibility for an incentive program, subject to its terms and conditions. The posting states that it is intended to describe the general nature and level of the work, is not an exhaustive list of duties, and that other duties may be assigned. The company states that it provides equal employment opportunities and will consider qualified applicants with arrest and conviction records pursuant to the City and County of San Francisco Fair Chance Ordinance. The posting remains open for a minimum of three days and expires when the position is filled.

Requirements

• High school diploma or equivalent preferred.
• 1–3 years of related experience; sales and/or customer service experience preferred.
• Basic computer skills and ability to use job-related technology and POS systems.
• Attention to detail; Print Services experience is desirable.
• Advanced selling skills and strong customer focus.
• Excellent verbal and written communication and strong interpersonal skills.
• Positive, engaging, and adaptable in a changing environment.
• Demonstrated integrity, accountability, and trust.
• Action-oriented, results-driven, and able to exercise sound decision-making and patience.
• Desire to continually build product and selling knowledge.
• Ability to perform External Key Carrier responsibilities, including opening and closing duties, and be scheduled for those shifts.
• Ability to support operational safety by working safely and addressing potential hazards or concerns.
• May be required to consent to periodic comprehensive third-party background checks.

Nice To Haves

• Sales and/or customer service experience.
• Experience in Print Services.
• High school diploma or equivalent.

Responsibilities

• Provide customers with total solutions across products, technology, services, furniture, and print offerings.
• Build customer relationships and proactively engage customers to assess needs, drive sales, and support customer satisfaction.
• Support a customer-centric environment, local community engagement, and a positive culture aligned with Office Depot’s 5C values.
• Operate and assist associates with equipment in the Print Services area to maintain efficient production and complete client orders correctly and on time.
• Use communication tools to request Print Services assistance and coordinate appropriate service for customers throughout the store.
• Process merchandise accurately and efficiently in accordance with procedures, deadlines, and visual merchandising standards.
• Identify process improvements and implement plans to reduce waste and inefficiencies.
• Partner with associates to support loss prevention compliance and company policies, procedures, and practices.
• Contribute to sales and profitability through conversion, Average Order Value, and customer satisfaction initiatives.
• Coach and train associates to enhance the customer experience and support community outreach initiatives.
• Develop personal selling skills and product knowledge using provided sales and service tools.
• As Key Carrier and when performing Leader on Duty functions, help ensure building and associate safety and security in the absence of the management team.
• Perform store opening and closing duties, including communicating key performance indicators, guiding performance improvement, operating the store alarm system, and following opening and closing processes.
• May assist with reviewing cash-handling, cashier, and merchandise-error logs, register voids, tax exemptions, and related cash-office audits.
• Perform other duties as assigned.

Benefits

• 401(k)
• Competitive salaries
• Opportunities to move and grow within the organization
• Possible eligibility to participate in an incentive program, subject to the Incentive Plan terms and conditions

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED