Retail Part Time Team Lead

Office Depot • Ormond Beach, FL

10d

About The Position

The Retail Team Lead is a part-time role providing customers with total solutions across products, technology, services, furniture, and print. The role builds customer relationships and supports a customer-centric environment, community engagement, and a positive culture aligned with Office Depot’s 5C values. The Team Lead uses sales principles to engage customers, assess their needs, drive sales, and contribute to customer satisfaction and store performance. The position supports visual merchandising, freight and logistics, and print services, and serves as a part-time Key Carrier who may perform Leader on Duty functions. External Key Carrier duties include opening and closing the store and working the shifts associated with those duties. The role may require consent to periodic comprehensive third-party background checks.

The position supports print production and customer service, operational efficiency, loss prevention, associate coaching and training, and store opening and closing procedures. It requires customer service and selling skills, print and technology aptitude, adaptability, communication skills, and attention to detail. The company describes competitive salaries, a benefits package including a 401(k), opportunities to grow within the organization, and eligibility to participate in an incentive program subject to its terms and conditions.

Requirements

• High school diploma or equivalent education preferred.
• 1–3 years of experience in a related field.
• Basic computer skills and ability to use technology and access information needed to perform the job.
• Advanced selling skills.
• Strong interpersonal and communication skills to establish selling relationships with customers.
• Ability to adapt to a changing environment and assist others professionally.
• Excellent verbal and written communication skills.
• Ability to use role-related technology and process information and merchandise through a POS register system.
• Close attention to detail to ensure high-quality production in Print Services.
• Ability to perform opening and closing responsibilities and work the shifts associated with those duties.

Nice To Haves

• Sales and/or customer service experience preferred.
• Customer Service and Print Services experience desired.
• High school diploma or equivalent education preferred.

Responsibilities

• Support efficient operation of Print Services and contribute to overall store sales.
• Operate Print Services equipment and assist associates to ensure orders are completed correctly and on time.
• Use communication tools to request assistance and coordinate appropriate service for customers throughout the store.
• Process merchandise accurately and efficiently according to procedures, deadlines, and visual merchandising standards.
• Identify process improvements and implement plans to reduce waste and inefficiencies.
• Partner with associates to ensure regular loss prevention compliance and support company loss prevention efforts.
• Contribute to sales and profitability through conversion, average order value, and customer satisfaction initiatives.
• Drive positive client satisfaction, including coaching and training associates to enhance the customer experience.
• Support community outreach initiatives to drive customer retention.
• Develop personal selling skills and product knowledge using provided sales and service tools.
• Help ensure building and associate safety and security when management is absent.
• Perform store opening and closing responsibilities, including communicating key performance indicators, guiding associates to improve results, and activating or deactivating the store alarm system.
• May assist with reviewing cash handling, cashier, merchandise error, register void, tax exemption, and related cash office audit records.
• Perform other duties as assigned.

Benefits

• 401(k)
• Competitive salaries
• Benefits package
• Opportunity to move and grow within the organization
• Eligibility to participate in an incentive program, subject to plan terms and conditions

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED