Retail Part Time Team Lead

Office Depot • Charlotte, NC

7d

About The Position

The Retail Team Lead is a part-time, customer-focused role that provides total solutions across Office Depot’s products, technology, services, furniture, and print offerings. The role builds customer relationships and serves as a trusted advisor by using company training and sales principles to understand customer needs, support sales, and ensure satisfaction. The Team Lead contributes to a positive, customer-centric store culture, supports community engagement, and helps maintain visual merchandising, freight, and logistics standards.

The position also serves as a part-time Key Carrier and may perform Leader on Duty functions. External Key Carrier duties include opening and closing the store and working the shifts scheduled for those responsibilities. The role may require consent to periodic comprehensive third-party background checks. Coworkers are expected to support a safe and healthy workplace by working safely and addressing potential hazards or concerns.

Requirements

• High school diploma or equivalent preferred.
• 1–3 years of related experience; sales and/or customer service experience preferred.
• Basic computer skills and ability to use job-related technology and point-of-sale systems.
• Attention to detail.
• Advanced selling skills and strong customer focus.
• Excellent verbal and written communication skills and strong interpersonal skills.
• Positive, engaging, and adaptable in a changing environment.
• Demonstrated integrity, accountability, and trustworthiness.
• Action-oriented approach, drive for results, sound decision-making, and patience.
• Desire to continuously build product and selling knowledge.
• Ability to perform External Key Carrier responsibilities, including opening and closing the store and working the corresponding shifts.
• Ability to consent to periodic comprehensive third-party background checks, if required.

Nice To Haves

• Experience in Print Services.
• High school diploma or equivalent.
• Sales and/or customer service experience.

Responsibilities

• Support efficient operation of Print Services and contribute to overall store sales.
• Operate Print Services equipment and assist associates to ensure orders are completed correctly and on time.
• Use communication tools to request support in Print Services and coordinate customer service throughout the store.
• Process merchandise accurately and efficiently in accordance with procedures, deadlines, and visual merchandising standards.
• Identify opportunities to improve processes and implement plans to reduce waste and inefficiencies.
• Partner with associates to maintain loss prevention compliance and support company loss prevention efforts.
• Comply with company policies, procedures, and practices.
• Contribute to sales and profitability through conversion, average order value, and customer satisfaction initiatives.
• Coach and train associates to improve client satisfaction and the customer experience.
• Support community outreach initiatives to encourage customer retention.
• Develop personal selling skills and product knowledge using provided sales and service tools.
• Ensure building and associate safety and security when management is absent.
• Perform opening or closing responsibilities, including communicating key performance indicators, guiding associates toward improved results, and activating or deactivating the store alarm system.
• May assist with reviewing cash-handling, cashier, and merchandise-error logs, register voids, tax exemptions, and related cash-office audits.
• Perform other duties as assigned.

Benefits

• 401(k)
• Opportunities to move and grow within the organization.
• Potential eligibility to participate in an incentive program, subject to the Incentive Plan terms and conditions.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED