Retail Part Time Team Lead

Office Depot•Colorado Springs, CO

10d

About The Position

The Retail Team Lead is a part-time role at Office Depot that provides customers with total solutions across products, technology, services, furniture, and print offerings. The role builds and maintains customer relationships, uses provided training to support sales offerings, and helps create a customer-centric environment and positive store culture aligned with Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous. The Team Lead demonstrates enthusiasm for the brand and its products and services, proactively engages customers, assesses their needs, and works to ensure satisfaction in every interaction. The position contributes to sales and store performance while supporting visual merchandising, freight and logistics activities, and client satisfaction. It also serves as a part-time Key Carrier and may perform Leader on Duty functions. External Key Carrier responsibilities include opening and closing the store and working the corresponding shifts. The role may require consent to periodic comprehensive third-party background checks. The Team Lead supports print services, store operations, customer engagement, and safety. The company describes this role as part of an organization committed to a safe and healthy work environment. Pay includes competitive salaries and a benefits package that includes a 401(k); eligible employees may also participate in an incentive program. Opportunities to move and grow within the organization are available.

Requirements

High school diploma or equivalent preferred.
1–3 years of related experience; sales and/or customer service experience preferred.
Basic computer skills and ability to use job-related technology and POS systems.
Attention to detail.
Ability to perform External Key Carrier responsibilities, including opening and closing duties and working the corresponding shifts.
Advanced selling skills and strong customer focus.
Excellent verbal and written communication skills and strong interpersonal skills.
Positive, engaging, and adaptable in a changing environment.
Demonstrates integrity, accountability, and trust.
Action-oriented, with a drive for results, sound decision-making, patience, and a desire to continually build product and selling knowledge.

Nice To Haves

Experience in Print Services.

Responsibilities

Support efficient operation of the Print function while driving overall store sales.
Operate and assist associates with equipment in the Print Services area to maintain efficient production and complete client orders correctly and on time.
Use communication tools to request assistance in Print Services and coordinate appropriate service for customers throughout the store.
Process merchandise accurately and efficiently according to procedures, deadlines, and visual merchandising standards.
Identify process improvements and implement plans to reduce waste and inefficiencies.
Partner with associates to ensure regular loss prevention compliance and support company loss prevention efforts.
Contribute to sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives.
Drive positive client satisfaction, including coaching and training associates to enhance the customer experience.
Support community outreach initiatives to drive client and customer retention.
Develop personal selling skills and product knowledge using provided sales and service tools.
Help maintain store visual and merchandising standards and support freight and logistics activities.
Ensure building and associate safety and security when the management team is absent.
Perform store opening or closing responsibilities, including raising awareness of key performance indicators, guiding improvements, activating or deactivating the store alarm, and following opening or closing processes.
May assist with review of cash handling, cashier and merchandise error logs, register voids, tax exemptions, and related cash office audits.
Support the company’s operational safety culture by working safely and addressing potential hazards or concerns.
Perform other duties as assigned.