Retail Part Time Team Lead

Office Depot • Salem, NE

13d • $16 - $19

About The Position

The Retail Team Lead is a part-time role at Office Depot focused on providing customers with total solutions across products, technology, services, furniture, and print. The Team Lead builds customer relationships and serves as a trusted advisor by using provided training and sales principles to identify customer needs, promote offerings, and support customer satisfaction. The role helps foster a customer-centric environment, engage with the local community, and contribute to a positive culture aligned with Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous.

The Team Lead supports sales and print operations, store presentation and merchandising, freight and logistics activities, and client satisfaction. The role also serves as a part-time Key Carrier, may perform Leader on Duty functions, and must be able to perform External Key Carrier responsibilities, including scheduled opening and closing shifts. Essential functions may require consent to periodic comprehensive background checks conducted by a third party.

The ODP Group operates ODP Business Solutions and Office Depot and provides products, services, and technology solutions through B2B distribution, supply chain and distribution operations, sales professionals, online channels, and Office Depot and OfficeMax retail stores. The company expects coworkers to support a safe work environment by working safely and addressing potential hazards or concerns. The posting describes the general nature of the work; duties may vary and additional duties may be assigned.

Requirements

• High school diploma or equivalent preferred.
• 1–3 years of related experience; sales and/or customer service experience preferred.
• Basic computer skills and ability to use job-related technology and POS systems.
• Attention to detail.
• Advanced selling skills and strong customer focus.
• Excellent verbal and written communication and strong interpersonal skills.
• Positive, engaging, and adaptable in a changing environment.
• Demonstrated integrity, accountability, and trust.
• Action-oriented, with a drive for results, sound decision-making, and patience.
• Desire to continuously build product and selling knowledge.
• Ability to perform External Key Carrier responsibilities, including scheduled opening and closing shifts.
• May be required to consent to periodic comprehensive background checks.

Nice To Haves

• Experience in Print Services.
• High school diploma or equivalent.
• Sales and/or customer service experience.

Responsibilities

• Support efficient operation of the Print function while driving overall store sales.
• Operate and assist associates with equipment in the Print Services area to maintain efficient production and complete client orders correctly and on time.
• Use communication tools to request assistance in Print Services and coordinate appropriate service for customers throughout the store.
• Process merchandise accurately and efficiently in accordance with procedures, deadlines, and visual merchandising standards.
• Identify process improvements and implement plans to reduce waste and inefficiencies.
• Partner with associates to ensure regular loss prevention compliance and support company loss prevention efforts.
• Ensure compliance with company policies, procedures, and practices.
• Contribute to sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction initiatives.
• Drive positive client satisfaction, including coaching and training associates to improve the customer experience.
• Support community outreach initiatives to drive client and customer retention.
• Develop personal selling skills and product knowledge using sales and service tools to deliver total solutions.
• As External Key Carrier or Leader on Duty, help ensure building and associate safety and security when management is absent.
• Perform store opening or closing responsibilities, including awareness of key performance indicators, guidance to improve results, alarm activation or deactivation, and opening or closing processes.
• May assist with reviewing cash handling, cashier, and merchandise error logs, register voids, tax exemptions, and related cash office audits.
• Perform other duties as assigned or deemed necessary.

Benefits

• 401(k)
• Competitive salaries
• Benefits package
• Opportunities to move and grow within the organization
• May be eligible to participate in an incentive program, subject to the Incentive Plan terms and conditions

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED