Retail Part Time Team Lead

Office Depot • Eugene, OR

6d • $16 - $19

About The Position

The Retail Team Lead is a part-time role at Office Depot that provides total solutions to customers across products, technology, services, furniture, and print offerings. The role builds and maintains customer relationships, supports a customer-centric environment and community engagement, and contributes to a positive culture aligned with Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous. The Team Lead uses sales principles to proactively engage customers, assess their needs, and support sales of the company’s offerings.

The role helps create a vibrant sales culture and maintain visual merchandising standards while supporting freight and logistics activities and prioritizing client satisfaction. The Team Lead is also a part-time Key Carrier and may perform Leader on Duty functions. External Key Carrier duties include opening and closing the store and working the associated shifts. Essential functions may require consent to periodic comprehensive background checks conducted by a third party.

The position supports Print Services operations and sales, efficient merchandise processing, operational improvement, loss prevention, client satisfaction, and community outreach. In the absence of management, the Team Lead helps ensure the safety and security of the building and associates and may support store opening or closing processes and certain cash-office audits.

Requirements

• High school diploma or equivalent preferred.
• 1–3 years of related experience; sales and/or customer service experience preferred.
• Basic computer skills and ability to use job-related technology and POS systems.
• Attention to detail.
• Advanced selling skills and strong customer focus.
• Excellent verbal and written communication skills and strong interpersonal skills.
• Positive, engaging, and adaptable in a changing environment.
• Demonstrates integrity, accountability, and trust.
• Action-oriented, results-driven, and able to make sound decisions; demonstrates patience and a desire to continually build product and selling knowledge.
• Able to perform External Key Carrier responsibilities, including opening and closing duties and working the respective scheduled shifts.
• May be required to consent to periodic comprehensive third-party background checks.

Nice To Haves

• Experience in Print Services.

Responsibilities

• Support the Print Services function and overall store sales.
• Operate and assist associates with equipment in the Print Services area to ensure efficient production and accurate, timely completion of client orders.
• Use communication tools to request assistance in Print Services and coordinate appropriate service for customers throughout the store.
• Process merchandise accurately and efficiently according to procedures, deadlines, and visual merchandising standards.
• Identify process improvements and implement plans to reduce waste and inefficiencies.
• Partner with associates to ensure regular loss prevention compliance and support the company’s loss prevention efforts.
• Ensure compliance with company policies, procedures, and practices.
• Contribute to sales and profitability through conversion, Average Order Value, and customer satisfaction initiatives.
• Drive positive client satisfaction, including coaching and training associates to enhance the customer experience.
• Support community outreach initiatives to drive client and customer retention.
• Develop personal selling skills and product knowledge using provided sales and service tools.
• Ensure building and associate safety and security when management is absent.
• Perform store opening or closing responsibilities, including awareness of key performance indicators, guidance to improve results, alarm activation or deactivation, and opening or closing processes.
• May assist with review of cash handling, cashier, and merchandise error logs, register voids, tax exemptions, and related cash-office audits.
• Perform other duties as assigned or deemed necessary.

Benefits

• 401(k)
• Other benefits are included in the company benefits package.
• Opportunities to move and grow within the organization.
• May be eligible to participate in an incentive program, subject to the Incentive Plan terms and conditions.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED