Retail Part Time Team Lead

Office Depot • Mobile, AL

4d • $10 - $15

About The Position

The Retail Team Lead is a part-time role at Office Depot focused on providing customers with total solutions across products, technology, services, furniture, and print. The role builds customer relationships and serves as a trusted advisor by applying provided training and sales principles to proactively engage customers, assess their needs, and support satisfaction. The Team Lead contributes to a customer-centric environment, community engagement, and a positive culture aligned with Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous.

The position supports sales culture, visual and merchandising standards, freight and logistics activities, and client satisfaction. It is also a part-time Key Carrier role and may include Leader on Duty functions. The Team Lead must be able to perform External Key Carrier responsibilities, including opening and closing the store and working the corresponding shifts. The role may require consent to periodic comprehensive third-party background checks.

Responsibilities span Print Services, operational efficiency, client engagement, and key carrier duties. The Team Lead supports efficient print operations and sales, operates and assists associates with Print Services equipment, and coordinates service needs. They process merchandise, uphold procedures and merchandising standards, identify process improvements, support loss prevention, and contribute to sales and profitability initiatives. They coach and train associates to improve customer satisfaction, support community outreach, develop product and selling knowledge, and help ensure building and associate safety when management is absent. Opening or closing duties may include performance guidance, alarm activation or deactivation, and assistance with cash-handling and register-related audits.

The ODP Group describes itself as a provider of products, services, and technology solutions through B2B distribution and omnichannel operations, including retail stores. Coworkers are expected to support a safe and healthy workplace by working safely and addressing potential hazards or concerns. The company offers competitive salaries, a benefits package that includes a 401(k), opportunities for career growth, and potential eligibility for an incentive program subject to its terms and conditions.

Requirements

• High school diploma or equivalent preferred.
• 1–3 years of related experience; sales and/or customer service experience preferred.
• Basic computer skills and ability to use job-related technology and point-of-sale systems.
• Attention to detail.
• Ability to perform External Key Carrier responsibilities, including opening and closing duties and working the corresponding shifts.
• Advanced selling skills and strong customer focus.
• Excellent verbal and written communication skills and strong interpersonal skills.
• Positive, engaging, and adaptable in a changing environment.
• Demonstrates integrity, accountability, and trust.
• Action-oriented, results-driven, and capable of sound decision-making; demonstrates patience and a desire to continuously build product and selling knowledge.
• Ability to work safely and address potential workplace hazards or concerns.
• May be required to consent to periodic comprehensive third-party background checks.

Nice To Haves

• Experience in Print Services.

Responsibilities

• Support the Print Services function and overall store sales.
• Operate and assist associates with equipment in the Print Services area to support efficient production and accurate, timely completion of customer orders.
• Use communication tools to request support in Print Services and coordinate appropriate service for customers throughout the store.
• Process merchandise accurately and efficiently according to procedures, deadlines, and visual merchandising standards.
• Identify process improvements and implement plans to reduce waste and inefficiencies.
• Partner with associates to support regular loss prevention compliance and company policies, procedures, and practices.
• Contribute to sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction initiatives.
• Drive positive client satisfaction, including coaching and training associates to improve the customer experience.
• Support community outreach initiatives to improve client and customer retention.
• Develop personal selling skills and product knowledge using provided sales and service tools.
• Help ensure the safety and security of the building and associates when management is absent.
• Perform opening or closing responsibilities, including providing awareness of key performance indicators and guidance to improve results.
• Activate or deactivate the store alarm system and follow store opening or closing processes.
• May assist with reviewing cash-handling, cashier, merchandise-error, register-void, tax-exemption, and related cash-office audit records.
• Perform other duties as assigned or deemed necessary.

Benefits

• 401(k)
• Opportunities to move and grow within the organization.
• Potential eligibility to participate in an incentive program, subject to the Incentive Plan terms and conditions.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED