Retail Part Time Team Lead

Office Depot•Rocky River, OH

12d•$13 - $17

About The Position

The Retail Team Lead is a part-time position providing customers with Office Depot’s total solutions across products, technology, services, furniture, and print. The role builds customer relationships and serves as a trusted advisor by using provided training and sales principles to understand customer needs, promote offerings, and support customer satisfaction. The Team Lead contributes to a customer-centric environment, community engagement, and a positive culture aligned with Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous. The position supports sales, store presentation and merchandising, freight and logistics, and client satisfaction. It also serves as a part-time Key Carrier and may perform Leader on Duty functions, including external key-carrier duties such as opening and closing the store. The role may require consent to periodic comprehensive third-party background checks. Office Depot is part of The ODP Group, which provides products, services, and technology solutions through business-to-business distribution and an omnichannel platform. The company describes a commitment to a safe and healthy work environment and offers competitive salaries, a benefits package including a 401(k), opportunities for advancement, and possible participation in an incentive program, subject to its terms and conditions.

Requirements

High school diploma or equivalent preferred.
1–3 years of related experience; sales and/or customer service experience preferred.
Basic computer skills and ability to use job-related technology and POS systems.
Attention to detail.
Advanced selling skills and a strong customer focus.
Excellent verbal and written communication and strong interpersonal skills.
Positive, engaging, and adaptable in a changing environment.
Demonstrated integrity, accountability, and trust.
Action-oriented approach, drive for results, sound decision-making, patience, and desire to continually build product and selling knowledge.
Ability to perform External Key Carrier responsibilities, including opening and closing shifts.

Nice To Haves

Experience in Print Services.
High school diploma or equivalent.
Sales and/or customer service experience.

Responsibilities

Support the Print function and overall store sales.
Operate and assist associates with equipment in the Print Services area to maintain efficient production and complete client orders correctly and on time.
Use communication tools to request assistance in Print Services and coordinate appropriate service for customers throughout the store.
Process merchandise accurately and efficiently while following procedures, deadlines, and visual merchandising standards.
Identify process improvements and implement plans to reduce waste and inefficiencies.
Partner with associates to support regular loss-prevention compliance and follow company policies, procedures, and practices.
Contribute to sales and profitability through conversion, Average Order Value, and customer-satisfaction initiatives.
Drive positive client satisfaction, including coaching and training associates to enhance the customer experience.
Support community outreach initiatives that promote client and customer retention.
Develop personal selling skills and product knowledge using provided sales and service tools.
Ensure building and associate safety and security when management is absent.
Perform opening or closing responsibilities, including activating or deactivating the store alarm and following opening and closing processes.
Promote awareness of key performance indicators and guide associates in improving results.
May assist with reviewing cash-handling, cashier, and merchandise-error logs, register voids, tax exemptions, and related cash-office audits.
Perform other duties as assigned or deemed necessary.