Retail Part Time Team Lead

Office Depot•Albuquerque, NM

About The Position

The Retail Team Lead is a part-time role that provides customers with solutions across products, technology, services, furniture, and print offerings. The role builds and maintains customer relationships, provides knowledgeable sales support, and contributes to a customer-centric environment and positive culture aligned with Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous. The Team Lead uses sales principles to proactively engage customers, assess their needs, and support satisfaction and sales across the store’s offerings. The position supports store sales and operations, including print services, merchandising, freight and logistics, and customer satisfaction. It also serves as a part-time Key Carrier and may perform Leader on Duty functions. External Key Carrier duties include scheduled opening and closing shifts and responsibility for building and associate safety and security when management is absent. Essential functions may require consent to periodic comprehensive background checks conducted by a third party.

Requirements

High school diploma or equivalent preferred.
1–3 years of related experience; sales and/or customer service experience preferred.
Basic computer skills and ability to use job-related technology and POS systems.
Attention to detail; Print Services experience is desirable.
Advanced selling skills and strong customer focus.
Excellent verbal and written communication skills and strong interpersonal skills.
Positive, engaging, and adaptable in a changing environment.
Demonstrated integrity, accountability, and trust.
Action-oriented with a drive for results, sound decision-making, patience, and a desire to continually build product and selling knowledge.
Ability to perform External Key Carrier responsibilities, including opening and closing shifts.

Nice To Haves

High school diploma or equivalent.
Sales and/or customer service experience.
Experience in Print Services.

Responsibilities

Support the Print function and store sales; operate and assist associates with Print Services equipment to ensure efficient production and correct, on-time client orders.
Use communication tools to request Print Services assistance and coordinate appropriate service for customers throughout the store.
Process merchandise accurately and efficiently according to procedures, deadlines, and visual merchandising standards.
Identify process improvements and implement plans to reduce waste and inefficiencies.
Partner with associates to maintain loss prevention compliance and support company loss prevention efforts.
Follow company policies, procedures, and practices.
Contribute to sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction initiatives.
Drive positive client satisfaction, including coaching and training associates to improve the customer experience.
Support community outreach initiatives that encourage client and customer retention.
Develop personal selling skills and product knowledge using provided sales and service tools to deliver total solutions.
Perform External Key Carrier and Leader on Duty functions, including maintaining building and associate safety and security when management is absent.
Perform store opening and closing responsibilities, including communicating key performance indicator awareness, guiding associates to improve results, activating or deactivating the alarm system, and following opening and closing processes.
May assist with reviewing cash handling, cashier, and merchandise error logs, register voids, tax exemptions, and related cash office audits.
Perform other duties as assigned.