Retail Part Time Team Lead

Office Depot • Spartanburg, SC

12d

About The Position

The Retail Team Lead is a part-time role that provides customers with solutions across products, technology, services, furniture, and print offerings. The role builds customer relationships and acts as a trusted advisor by using provided training and Office Depot sales principles to identify customer needs, support sales, and ensure customer satisfaction. The Team Lead contributes to a customer-centric environment, local community engagement, and a positive culture aligned with Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous.

The role supports sales and store operations, including maintaining visual and merchandising standards and assisting with freight and logistics activities. It also serves as a part-time Key Carrier and may perform Leader on Duty functions. External Key Carrier duties include scheduled opening and closing shifts, building and associate safety and security, store alarm activation and deactivation, and guidance on store performance indicators. The position may require consent to periodic comprehensive third-party background checks.

The role requires supporting safe work practices and addressing potential hazards or concerns. The company describes the position as part of an organization offering opportunities to move and grow; employees may be eligible for an incentive program, subject to its terms and conditions.

Requirements

• High school diploma or equivalent preferred.
• 1–3 years of related experience; sales and/or customer service experience preferred.
• Basic computer skills and ability to use job-related technology and point-of-sale systems.
• Attention to detail.
• Advanced selling skills and strong customer focus.
• Excellent verbal and written communication skills and strong interpersonal skills.
• Positive, engaging, and adaptable in a changing environment.
• Demonstrates integrity, accountability, and trust.
• Action-oriented, with a drive for results, sound decision-making, patience, and a desire to continuously build product and selling knowledge.
• Ability to perform External Key Carrier responsibilities, including opening and closing responsibilities, and be scheduled for those shifts.
• May be required to consent to periodic comprehensive background checks conducted by a third party.

Nice To Haves

• Experience in Print Services.
• High school diploma or equivalent.
• Sales and/or customer service experience.

Responsibilities

• Support efficient Print Services operations and contribute to overall store sales.
• Operate and assist associates with equipment in the Print Services area to ensure efficient production and correct, timely completion of client orders.
• Use communication tools to request Print Services assistance and coordinate appropriate service for customers throughout the store.
• Process merchandise accurately and efficiently while following procedures, deadlines, and visual merchandising standards.
• Identify process improvements and implement plans to reduce waste and inefficiencies.
• Partner with associates to ensure loss prevention compliance and support company loss prevention efforts.
• Follow company policies, procedures, and practices.
• Contribute to sales and profitability through conversion, average order value, and customer satisfaction initiatives.
• Drive positive client satisfaction, including coaching and training associates to enhance the customer experience.
• Support community outreach initiatives to encourage client and customer retention.
• Continually develop personal selling skills and product knowledge using provided sales and service tools.
• Help ensure building and associate safety and security when the management team is absent.
• Perform opening or closing responsibilities, including communicating key performance indicators, guiding efforts to improve results, activating or deactivating the store alarm, and following store opening or closing processes.
• May assist with reviewing cash handling, cashier, and merchandise error logs, register voids, tax exemptions, and related cash office audits.
• Support the operational safety culture by working safely and addressing potential hazards or concerns.
• Perform other duties as assigned.

Benefits

• 401(k)
• Competitive salaries
• Incentive program, if eligible, paid according to the Incentive Plan terms and conditions
• Opportunities to move and grow within the organization

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED