Retail Part Time Team Lead

Office Depot • Eugene, OR

5d

About The Position

The Retail Team Lead is a part-time role at Office Depot that provides customers with total solutions across products, technology, services, furniture, and print. The role builds customer relationships and serves as a trusted advisor by using provided training and sales tools to understand customer needs and support the sale of relevant offerings. The Team Lead helps maintain a customer-centric environment, engages with the local community, and contributes to a positive culture aligned with Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous.

The position supports sales and customer satisfaction while helping maintain the store’s visual and merchandising standards and assisting with freight and logistics activities. It also serves as a part-time Key Carrier role, may perform Leader on Duty functions, and includes External Key Carrier responsibilities such as opening and closing the store. The role may require consent to periodic comprehensive background checks conducted by a third party.

The position includes operating and assisting associates with Print Services equipment, processing merchandise, supporting loss prevention and company policy compliance, coaching associates, and carrying out opening or closing procedures. The ODP Group describes itself as a provider of products, services, and technology solutions through B2B distribution and retail channels. Coworkers are expected to support a safe and healthy work environment by working safely and addressing potential hazards or concerns.

Requirements

• High school diploma or equivalent preferred.
• 1–3 years of related experience; sales and/or customer service experience preferred.
• Basic computer skills and ability to use job-related technology and POS systems.
• Attention to detail.
• Ability to perform External Key Carrier responsibilities, including opening and closing duties, and to be scheduled for those shifts.
• Advanced selling skills and strong customer focus.
• Excellent verbal and written communication and strong interpersonal skills.
• Positive, engaging, and adaptable in a changing environment.
• Demonstrated integrity, accountability, and trust.
• Action-oriented, with a drive for results, sound decision-making, and patience.
• Desire to continuously build product and selling knowledge.
• Must support the company’s safety culture by working safely and addressing potential hazards or concerns.

Nice To Haves

• Experience in Print Services.

Responsibilities

• Support the Print Services function and store sales by operating and assisting associates with equipment, ensuring client orders are completed correctly and on time.
• Use communication tools to request assistance in Print Services and coordinate appropriate service for customers throughout the store.
• Process merchandise accurately and efficiently while following established procedures, deadlines, and visual merchandising standards.
• Identify opportunities to improve processes and implement plans to reduce waste and inefficiencies.
• Work with associates to maintain regular loss prevention compliance and support company loss prevention efforts.
• Follow company policies, procedures, and practices.
• Contribute to sales and profitability through conversion, Average Order Value, and customer satisfaction initiatives.
• Drive positive client satisfaction, including coaching and training associates to enhance the customer experience.
• Support community outreach initiatives that encourage customer retention.
• Continue developing personal selling skills and product knowledge using the provided sales and service tools.
• Help ensure building and associate safety and security when management is absent.
• Perform opening or closing responsibilities, including promoting awareness of key performance indicators, guiding associates toward improved results, operating the store alarm system, and following opening and closing processes.
• May assist with reviewing cash handling, cashier, and merchandise error logs, register voids, tax exemptions, and related cash office audits.
• Perform other duties as assigned.

Benefits

• 401(k)
• Other benefits included in the company benefits package.
• Opportunities to move and grow within the organization.
• May be eligible to participate in an incentive program, subject to the Incentive Plan terms and conditions.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED