Retail Part Time Team Lead

Office Depot•Manchester, MO

1d•$15 - $17

About The Position

The Retail Team Lead is a part-time role at Office Depot that provides customers with total solutions across Products, Technology, Services, Furniture, and Print offerings. The role builds and maintains customer relationships, supports a customer-centric environment and community engagement, and contributes to a positive culture aligned with Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous. The Team Lead uses the company’s sales principles to engage customers, assess their needs, drive sales, and support customer satisfaction. The role helps create a vibrant sales culture and supports visual merchandising, freight, logistics, and client satisfaction. It also serves as a part-time Key Carrier and may perform Leader on Duty functions. External Key Carrier responsibilities include opening and closing the store and being scheduled for those shifts. The position may require consent to periodic comprehensive third-party background checks. The Team Lead supports Print Services operations and equipment use, efficient order production, accurate and timely merchandise processing, loss prevention, and company policy compliance. The role coaches associates to improve the customer experience, supports community outreach, and helps maintain building and associate safety and security when management is absent. Duties may include opening or closing procedures, store alarm activation or deactivation, performance guidance, and assistance with cash-handling and related audits. The ODP Group describes itself as a provider of products, services, and technology solutions through B2B distribution and an omnichannel presence. Coworkers are expected to support the company’s operational safety culture by working safely and addressing potential hazards or concerns. The listed duties are not exhaustive, and other duties may be assigned.

Requirements

High school diploma or equivalent preferred.
1–3 years of related experience; sales and/or customer service experience preferred.
Basic computer skills and ability to use job-related technology and POS systems.
Attention to detail.
Advanced selling skills and a strong customer focus.
Excellent verbal and written communication skills and strong interpersonal skills.
Positive, engaging, and adaptable in a changing environment.
Demonstrated integrity, accountability, and trust.
Action-oriented, results-driven, and able to make sound decisions.
Patience and a desire to continuously build product and selling knowledge.
Ability to perform External Key Carrier responsibilities, including opening and closing duties and working the corresponding scheduled shifts.
May be required to consent to periodic comprehensive third-party background checks.

Nice To Haves

Experience in Print Services.

Responsibilities

Proactively engage customers, assess their needs, and promote Office Depot’s products and services to drive sales and customer satisfaction.
Build and maintain customer relationships and develop product knowledge and personal selling skills.
Support efficient operation of the Print Services function while contributing to overall store sales.
Operate Print Services equipment and assist associates with equipment use to ensure orders are produced correctly and on time.
Use communication tools to request Print Services assistance and coordinate customer service throughout the store.
Process merchandise accurately and efficiently in accordance with procedures, deadlines, and visual merchandising standards.
Identify process improvements and implement plans to reduce waste and inefficiencies.
Partner with associates to support loss prevention compliance and company policies, procedures, and practices.
Contribute to sales and profitability through conversion, Average Order Value, and customer satisfaction improvement initiatives.
Coach and train associates to enhance client satisfaction and the customer experience.
Support community outreach initiatives to drive client and customer retention.
As an External Key Carrier or Leader on Duty, help ensure the safety and security of the building and associates when management is absent.
Perform opening or closing responsibilities, including store alarm activation or deactivation and related store processes.
Promote awareness of key performance indicators and provide guidance to improve results.
May assist with reviewing cash-handling, cashier, merchandise error, register void, tax exemption, and related cash office audit records.
Perform other duties as assigned.