Retail Part Time Team Lead

Office Depot • Owensboro, KY

6d • $13 - $16 • Onsite

About The Position

The Retail Team Lead is a part-time role at Office Depot that provides customers with solutions across products, technology, services, furniture, and print offerings. The Team Lead builds and maintains customer relationships, uses provided training and sales principles to assess customer needs, and supports a customer-centric environment and positive store culture aligned with Office Depot’s 5C values. The role also contributes to community engagement, sales, visual merchandising, freight and logistics, and client satisfaction.

The position includes Print Services support and operational responsibilities, as well as part-time Key Carrier duties. The Team Lead may perform Leader on Duty functions and must be able to open and close the store as scheduled, including External Key Carrier responsibilities. Duties may include supporting building and associate safety and security when management is absent, store alarm procedures, awareness of key performance indicators, and cash-office-related reviews and audits. Periodic comprehensive third-party background checks may be required.

The ODP Group describes itself as a provider of products, services, and technology solutions through B2B distribution and omnichannel operations, including Office Depot and OfficeMax retail stores. Coworkers are expected to support a safe and healthy work environment by working safely and addressing potential hazards or concerns. Duties listed are not exhaustive, and other duties may be assigned.

Requirements

• High school diploma or equivalent preferred.
• 1–3 years of related experience; sales and/or customer service experience preferred.
• Basic computer skills and ability to use job-related technology and POS systems.
• Attention to detail.
• Ability to perform External Key Carrier responsibilities, including scheduled opening and closing shifts.
• Advanced selling skills and strong customer focus.
• Excellent verbal and written communication skills and strong interpersonal skills.
• Positive, engaging, and adaptable approach in a changing environment.
• Demonstrated integrity, accountability, and trust.
• Action-oriented, results-driven approach, sound decision-making, patience, and a desire to continuously build product and selling knowledge.
• Ability to support a safe and healthy work environment and address potential hazards or concerns.

Nice To Haves

• Experience in Print Services.

Responsibilities

• Support efficient Print Services operations and contribute to overall store sales.
• Operate Print Services equipment and assist associates with it to maintain efficient production and complete client orders correctly and on time.
• Use communication tools to request assistance in Print Services and coordinate appropriate service for customers throughout the store.
• Process merchandise accurately and efficiently while following procedures, deadlines, and visual merchandising standards.
• Identify process improvements and implement plans to reduce waste and inefficiencies.
• Partner with associates to support regular loss prevention compliance and company policies, procedures, and practices.
• Contribute to sales and profitability through conversion, Average Order Value, and customer satisfaction improvement initiatives.
• Drive positive client satisfaction, including coaching and training associates to enhance the customer experience.
• Support community outreach initiatives to encourage client and customer retention.
• Develop personal selling skills and product knowledge using provided sales and service tools.
• Help maintain store visual and merchandising standards and support freight and logistics activities.
• As External Key Carrier or Leader on Duty, help ensure building and associate safety and security when management is absent.
• Perform store opening and closing responsibilities, including alarm activation or deactivation and opening or closing processes.
• Promote awareness of key performance indicators and provide guidance to improve results.
• May assist with reviewing cash handling, cashier and merchandise error logs, register voids, tax exemptions, and related cash office audits.
• Perform other duties as assigned.

Benefits

• Competitive salaries.
• Benefits package that includes a 401(k).
• Opportunities to move and grow within the organization.
• May be eligible to participate in an incentive program, subject to the Incentive Plan terms and conditions.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED