Retail Part Time Team Lead

Office Depot • Portland, OR

5d

About The Position

The Retail Team Lead is a part-time role at Office Depot that provides customers with total solutions across products, technology, services, furniture, and print offerings. The role builds customer relationships and serves as a trusted advisor by using provided training and sales principles to understand customer needs, promote offerings, and support customer satisfaction. The Team Lead contributes to a customer-centric environment, community engagement, and a positive culture aligned with Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous.

The position supports sales, store presentation, merchandising, freight and logistics activities, and client satisfaction. It also serves as a part-time Key Carrier role and may include Leader on Duty functions. The Team Lead must be able to perform External Key Carrier responsibilities, including opening and closing the store, and may be scheduled for those shifts. Essential functions may require consent to periodic comprehensive background checks conducted by a third party.

The role supports Print Services operations, store efficiency, loss prevention, sales and profitability, and customer engagement. It may include coaching and training associates, community outreach, opening and closing procedures, building and associate safety, and certain cash-handling and audit reviews. Other duties may be assigned.

Requirements

• High school diploma or equivalent preferred.
• 1–3 years of related experience; sales and/or customer service experience preferred.
• Basic computer skills and ability to use job-related technology and point-of-sale systems.
• Attention to detail.
• Ability to perform External Key Carrier responsibilities, including opening and closing the store and working the associated shifts.
• Advanced selling skills and a strong customer focus.
• Excellent verbal and written communication skills and strong interpersonal skills.
• Positive, engaging, and adaptable in a changing environment.
• Demonstrated integrity, accountability, and trustworthiness.
• Action-oriented, results-driven, and able to exercise sound decision-making and patience, with a desire to continually build product and selling knowledge.

Nice To Haves

• Experience in Print Services.

Responsibilities

• Support Print Services operations and overall store sales.
• Operate Print Services equipment and assist associates in using it to ensure orders are completed correctly and on time.
• Use communication tools to request assistance in Print Services and coordinate appropriate service for customers throughout the store.
• Process merchandise accurately and efficiently in accordance with procedures, deadlines, and visual merchandising standards.
• Identify opportunities to improve processes and implement plans to reduce waste and inefficiencies.
• Partner with associates to maintain loss prevention compliance and support company loss prevention efforts.
• Follow company policies, procedures, and practices.
• Contribute to sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction initiatives.
• Drive positive client satisfaction, including coaching and training associates to improve the customer experience.
• Support community outreach initiatives to promote client and customer retention.
• Develop personal selling skills and product knowledge using available sales and service tools.
• Help maintain store visual and merchandising standards and support freight and logistics activities.
• Perform External Key Carrier and may perform Leader on Duty functions.
• Help ensure building and associate safety and security when management is absent.
• Perform opening or closing responsibilities, including communicating key performance indicators, guiding improvements, activating or deactivating the store alarm, and following opening or closing processes.
• May assist with reviewing cash-handling, cashier, and merchandise error logs, register voids, tax exemptions, and related cash office audits.
• Perform other duties as assigned.

Benefits

• 401(k)
• Other benefits are included in the company’s benefits package.
• Opportunities to move and grow within the organization.
• May be eligible to participate in an incentive program, subject to the Incentive Plan terms and conditions.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED