Retail Part Time Team Lead

Office Depot • Columbus, OH

10d

About The Position

The Retail Team Lead is a part-time role providing customers with solutions across products, technology, services, furniture, and print. The role builds customer relationships and supports a customer-centric environment, community engagement, and a positive culture aligned with Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous. The Team Lead uses sales principles and provided training to engage customers, assess needs, promote offerings, and help ensure customer satisfaction. The position also supports the store’s sales culture, visual and merchandising standards, freight and logistics activities, and client satisfaction.

The Retail Team Lead is a part-time Key Carrier and may perform Leader on Duty functions. External Key Carrier responsibilities include opening and closing the store, working the associated shifts, and supporting building and associate safety and security when management is absent. The role may require consent to periodic comprehensive third-party background checks.

The position supports Print Services, store operations, customer engagement, sales, and loss prevention. It may include coaching and training associates, community outreach, cash-handling and store audits, and other assigned duties. The ODP Group describes itself as a provider of products, services, and technology solutions through B2B distribution and retail channels. Coworkers are expected to support a safe and healthy work environment by working safely and addressing potential hazards or concerns.

The company offers competitive salaries, a benefits package that includes a 401(k), opportunities for career growth, and possible participation in an incentive program subject to its terms and conditions. The posting states that it will remain open for a minimum of three days and expire once the position is filled.

Requirements

• High school diploma or equivalent preferred.
• 1–3 years of related experience; sales and/or customer service experience preferred.
• Basic computer skills and ability to use job-related technology and point-of-sale systems.
• Attention to detail; Print Services experience is considered advantageous.
• Advanced selling skills and strong customer focus.
• Excellent verbal and written communication and strong interpersonal skills.
• Positive, engaging, and adaptable in a changing environment.
• Demonstrated integrity, accountability, and trust.
• Action-oriented, results-driven, and capable of sound decision-making.
• Patience and a desire to continually build product and selling knowledge.
• Able to perform External Key Carrier opening and closing responsibilities and be scheduled for those shifts.
• May need to consent to periodic comprehensive background checks conducted by a third party.

Nice To Haves

• Experience in Print Services.
• Sales and/or customer service experience.
• High school diploma or equivalent.

Responsibilities

• Support Print Services operations and store sales; operate and assist associates with equipment in the Print Services area to complete client orders correctly and on time.
• Use communication tools to request assistance and coordinate appropriate service for customers throughout the store.
• Process merchandise accurately and efficiently in accordance with procedures, deadlines, and visual merchandising standards.
• Identify opportunities to improve processes and reduce waste and inefficiencies.
• Partner with associates to maintain loss prevention compliance and support company loss prevention efforts.
• Support compliance with company policies, procedures, and practices.
• Contribute to sales and profitability through conversion, Average Order Value, and customer satisfaction improvement initiatives.
• Drive positive client satisfaction, including coaching and training associates to enhance the customer experience.
• Support community outreach initiatives to encourage client and customer retention.
• Develop personal selling skills and product knowledge using the sales and service tools provided.
• Perform opening and closing responsibilities, including store alarm activation and deactivation and processes for opening or closing the store.
• Support building and associate safety and security when management is absent.
• Promote awareness of key performance indicators and provide guidance to improve results while serving as Key Carrier or Leader on Duty.
• May assist with review of cash-handling, cashier, and merchandise error logs, register voids, tax exemptions, and related cash office audits.
• Work safely and address potential hazards or concerns.
• Perform other duties as assigned.

Benefits

• 401(k)
• Competitive salaries
• Opportunities to move and grow within the organization
• Possible eligibility to participate in an incentive program, subject to the Incentive Plan terms and conditions

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED