Retail Part Time Team Lead

Office Depot • Salem, OR

13d

About The Position

The Retail Team Lead is a part-time role at Office Depot that provides customers with solutions across products, technology, services, furniture, and print offerings. The role builds customer relationships and serves as a trusted advisor by using provided training to support sales. It contributes to a customer-centric environment, local community engagement, and a positive culture aligned with Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous.

The Retail Team Lead proactively engages customers to promote the store’s offerings, assess customer needs, and support satisfaction. The role helps foster a vibrant sales culture and supports visual merchandising, freight, and logistics activities. It also serves as a part-time Key Carrier and may perform Leader on Duty functions, including external key carrier duties such as opening and closing the location. The role may require consent to periodic comprehensive background checks conducted by a third party.

The position supports print services, store operations, client engagement, and store security. Coworkers are expected to support the company’s operational safety culture by working safely and addressing potential hazards or concerns. The job description presents the general nature of the role, and other duties may be assigned.

Requirements

• High school diploma or equivalent preferred.
• 1–3 years of related experience; sales and/or customer service experience preferred.
• Basic computer skills and ability to use job-related technology and POS systems.
• Attention to detail.
• Ability to perform external key carrier responsibilities, including opening and closing the store and being scheduled for those shifts.
• Advanced selling skills and a strong customer focus.
• Excellent verbal and written communication skills and strong interpersonal skills.
• Positive, engaging, and adaptable in a changing environment.
• Demonstrated integrity, accountability, and trust.
• Action-oriented, with a drive for results, sound decision-making, patience, and a desire to continually build product and selling knowledge.
• Ability to support the company’s operational safety culture by working safely and addressing potential hazards or concerns.

Nice To Haves

• High school diploma or equivalent.
• Sales and/or customer service experience.
• Experience in Print Services.

Responsibilities

• Support efficient operation of the Print function while driving overall store sales.
• Operate and assist associates with equipment in the Print Services area to maintain efficient production and complete client orders correctly and on time.
• Use communication tools to request assistance in Print Services and coordinate appropriate service for customers throughout the store.
• Process merchandise accurately and efficiently while following procedures, deadlines, and visual merchandising standards.
• Identify process improvements and implement plans to reduce waste and inefficiencies.
• Partner with associates to ensure regular loss prevention compliance and support company loss prevention efforts.
• Follow company policies, procedures, and practices.
• Contribute to increased sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction initiatives.
• Drive positive client satisfaction, including coaching and training associates to enhance the customer experience.
• Support community outreach initiatives to improve client and customer retention.
• Develop personal selling skills and product knowledge using provided sales and service tools.
• Ensure building and associate safety and security when the management team is absent.
• Perform store opening and closing responsibilities, including providing guidance on key performance indicators and activating or deactivating the store alarm system.
• May review cash handling, cashier, merchandise error, register void, tax exemption, and related cash office audit records.
• Perform other duties as assigned.

Benefits

• 401(k)
• Opportunities to move and grow within the organization.
• Potential eligibility to participate in an incentive program, subject to the Incentive Plan terms and conditions.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED