Retail Part Time Team Lead

Office Depot • Port Arthur, TX

10d

About The Position

The Retail Team Lead is a part-time role providing customers with solutions across products, technology, services, furniture, and print. The role builds customer relationships and supports a customer-centric environment, community engagement, and a positive culture aligned with Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous. The Team Lead uses sales principles and available training to understand customer needs, promote offerings, and help create a strong sales culture while maintaining visual and merchandising standards and supporting freight and logistics activities.

The Retail Team Lead is also a part-time Key Carrier and may perform Leader on Duty functions. The role includes External Key Carrier responsibilities, including scheduled opening and closing shifts. Essential functions may require consent to periodic comprehensive background checks conducted by a third party.

The position supports Print Services operations and sales, store efficiency, customer satisfaction, loss prevention, and store safety. The company describes its work environment as committed to maintaining a safe and healthy environment for coworkers and customers. The posting notes that the job description is not an exhaustive list of duties and that other duties may be assigned.

Requirements

• High school diploma or equivalent preferred.
• 1–3 years of related experience; sales and/or customer service experience preferred.
• Basic computer skills and ability to use job-related technology and POS systems.
• Attention to detail.
• Ability to perform External Key Carrier responsibilities, including opening and closing duties and working the respective scheduled shifts.
• Ability to consent to periodic comprehensive third-party background checks may be required for essential job functions.

Nice To Haves

• Experience in Print Services.
• Sales and/or customer service experience.
• High school diploma or equivalent.

Responsibilities

• Support efficient Print Services operations and drive overall store sales.
• Operate and assist associates with equipment in the Print Services area to complete customer orders correctly and on time.
• Use communication tools to request support in Print Services and coordinate appropriate service for customers throughout the store.
• Process merchandise accurately and efficiently while following procedures, deadlines, and visual merchandising standards.
• Identify opportunities to improve processes and implement plans to reduce waste and inefficiencies.
• Partner with associates to maintain loss prevention compliance and support company loss prevention efforts.
• Follow company policies, procedures, and practices.
• Contribute to sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction initiatives.
• Drive positive client satisfaction, including coaching and training associates to improve the customer experience.
• Support community outreach initiatives to encourage client and customer retention.
• Continue developing personal selling skills and product knowledge using provided sales and service tools.
• Help ensure building and associate safety and security when the management team is absent.
• Perform opening or closing duties, including communicating key performance indicators, guiding improvements, activating or deactivating the store alarm, and following store opening or closing processes.
• May assist with review of cash handling, cashier and merchandise error logs, register voids, tax exemptions, and related cash office audits.
• Perform other duties as assigned.

Benefits

• 401(k).
• Competitive salaries.
• Benefits package.
• Opportunities to move and grow within the organization.
• May be eligible to participate in an incentive program, subject to the Incentive Plan terms and conditions.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED