Metrocenter Team Lead
About The Position
The Retail Team Lead supports the Store Manager and Assistant Store Manager with daily dispensary operations, staff supervision, regulatory compliance, and customer service. The role leads by example and helps maintain the company’s standards for customer service and visual presentation while developing and supervising sales staff to maximize sales. It also requires ensuring transactions and staff activities comply with applicable laws, regulations, company policies, and procedures. The schedule is five days on, with eight-hour shifts and two days off. Available shifts include morning (6:30 a.m.–2:30 p.m.), mid (11 a.m.–7 p.m.), and closing (2:30 p.m.–10:30 p.m.). At El Mirage, Thursday–Saturday closing shifts are 3:30 p.m.–12:30 a.m. Starting pay is $18 plus a shared tip pool.
Requirements
- Excellent managerial and supervisory skills.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite or related software.
- Excellent organizational skills and attention to detail.
- Valid Facility Agent Card with the Arizona Department of Health Services.
- Must be at least 21 years old.
- Must pass a standard background check and undergo a fingerprint background check.
Nice To Haves
- High school diploma or equivalent preferred.
- At least two years of supervisory experience preferred.
Responsibilities
- Assist the Store Manager and Assistant Store Manager in overseeing staff adherence to state rules and regulations and company policies and procedures.
- Supervise, manage, and direct sales associates, including coordinating breaks and shift changes.
- Manage and inspire staff to deliver high levels of customer service and satisfaction.
- Ensure staff comply with applicable local, state/provincial, and federal laws and regulations.
- Assist customers and help ensure customer satisfaction.
- Facilitate money drops and replenish change when necessary.
- Maintain in-depth knowledge of dispensary strains and products, as well as industry-wide product knowledge and trends.
- Assist in training new employees on standard operating procedures and scheduled shifts.
- Provide Spring Big assistance and apply manual discounts as needed.
- Help maintain the flow of the sales floor, host when needed, and assign people to appropriate roles.
- Assist the Inventory Team with moving products and stocking the sales floor as needed.
Benefits
- Employee discounts and samples.
- Continued education opportunities.
- Growth potential within the company.
- Health, dental, and vision insurance.
- Shared tip pool.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
