Retail Part Time Team Lead

Office Depot • Spartanburg, SC

8h • $14 - $16

About The Position

The Retail Team Lead is a part-time role providing total solutions to customers across products, technology, services, furniture, and print. The role builds and maintains customer relationships, uses company training and sales principles to assess customer needs, and supports a customer-centric environment and positive culture aligned with Office Depot’s 5C values. The Team Lead demonstrates knowledge and enthusiasm for the company’s offerings and contributes to a vibrant sales culture, strong visual and merchandising standards, freight and logistics activities, and client satisfaction.

The position also serves as a part-time Key Carrier and may perform Leader on Duty functions. External Key Carrier duties include opening and closing the store and working the corresponding shifts. During management’s absence, the Team Lead helps ensure the safety and security of the building and associates, supports loss prevention, and may assist with cash-handling and related audits. Essential functions may require consent to periodic comprehensive third-party background checks.

Office Depot, part of The ODP Group, provides products, services, and technology solutions through B2B distribution and omnichannel retail operations. The company states its commitment to a safe and healthy work environment and offers competitive salaries, a benefits package including a 401(k), opportunities for advancement, and possible participation in an incentive program subject to its terms and conditions.

Requirements

• High school diploma or equivalent preferred.
• 1–3 years of related experience; sales and/or customer service experience preferred.
• Basic computer skills and ability to use job-related technology and POS systems.
• Attention to detail.
• Advanced selling skills and strong customer focus.
• Excellent verbal and written communication skills and strong interpersonal skills.
• Positive, engaging, and adaptable in a changing environment.
• Demonstrated integrity, accountability, and trust.
• Action-oriented, with a drive for results, sound decision-making, patience, and a desire to continuously build product and selling knowledge.
• Ability to perform External Key Carrier responsibilities, including opening and closing the store and working the corresponding shifts.
• Ability to consent to periodic comprehensive third-party background checks may be required for essential functions.

Nice To Haves

• Experience in Print Services.
• High school diploma or equivalent.
• Sales and/or customer service experience.

Responsibilities

• Support the Print function and overall store sales.
• Operate and assist associates with equipment in the Print Services area to support efficient production and accurate, timely completion of client orders.
• Use communication tools to request assistance in Print Services and coordinate appropriate service for customers throughout the store.
• Process merchandise accurately and efficiently while following procedures, deadlines, and visual merchandising standards.
• Identify process improvements and implement plans to reduce waste and inefficiencies.
• Partner with associates to maintain regular loss prevention compliance and support company loss prevention efforts.
• Ensure compliance with company policies, procedures, and practices.
• Contribute to sales and profitability through conversion, Average Order Value, and customer satisfaction improvement initiatives.
• Drive positive client satisfaction, including coaching and training associates to enhance the customer experience.
• Support community outreach initiatives to encourage client and customer retention.
• Develop personal selling skills and product knowledge using provided sales and service tools to deliver total solutions.
• Help ensure the safety and security of the building and associates when management is absent.
• Perform store opening or closing responsibilities, including awareness of key performance indicators, guidance to improve results, alarm activation or deactivation, and opening or closing processes.
• May assist with reviewing cash-handling, cashier, and merchandise error logs, register voids, tax exemptions, and related cash-office audits.
• Perform other duties as assigned or deemed necessary.

Benefits

• 401(k)
• Competitive salaries
• Benefits package
• Opportunities to move and grow within the organization
• Possible eligibility to participate in an incentive program, subject to plan terms and conditions

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED