Retail Part Time Team Lead

Office Depot • Topeka, KS

15d

About The Position

The Retail Team Lead is a part-time role that provides customers with total solutions across products, technology, services, furniture, and print. The role builds customer relationships and serves as a trusted advisor by using provided training and sales principles to understand customer needs, promote the store’s offerings, and support customer satisfaction. The Team Lead contributes to a customer-centric environment, community engagement, and a positive culture aligned with Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous.

The position supports sales, Print Services, customer engagement, store presentation, merchandising, freight and logistics, and operational efficiency. It is also a part-time Key Carrier role. The Team Lead may perform Leader on Duty functions and must be able to perform External Key Carrier duties, including opening and closing the store and working the respective shifts. These duties include supporting building and associate safety and security when management is absent and carrying out store opening or closing processes. The essential functions may require consent to periodic comprehensive background checks conducted by a third party.

The role requires a high school diploma or equivalent as preferred, 1–3 years of related experience (sales and/or customer service preferred), basic computer and job-related technology skills, and attention to detail. Print Services experience is desirable. The company describes a competitive salary, a benefits package including a 401(k), opportunities to grow within the organization, and possible eligibility for an incentive program subject to its terms and conditions.

Requirements

• High school diploma or equivalent preferred.
• 1–3 years of related experience; sales and/or customer service experience preferred.
• Basic computer skills and ability to use job-related technology and POS systems.
• Attention to detail.
• Ability to perform External Key Carrier responsibilities, including opening and closing duties and working the respective shifts.
• Advanced selling skills and strong customer focus.
• Excellent verbal and written communication and strong interpersonal skills.
• Positive, engaging, and adaptable in a changing environment.
• Demonstrated integrity, accountability, and trust.
• Action-oriented approach, drive for results, sound decision-making, and patience.
• Desire to continuously build product and selling knowledge.
• Support the company’s operational safety culture by working safely and addressing potential hazards or concerns.

Nice To Haves

• Experience in Print Services.
• Sales and/or customer service experience.

Responsibilities

• Support Print Services operations and store sales; operate and assist associates with equipment to complete customer orders correctly and on time.
• Use communication tools to request support in Print Services and coordinate appropriate service for customers throughout the store.
• Process merchandise accurately and efficiently in accordance with procedures, deadlines, and visual merchandising standards.
• Identify opportunities to improve processes and implement plans to reduce waste and inefficiencies.
• Partner with associates to maintain loss prevention compliance and support company loss prevention efforts.
• Follow company policies, procedures, and practices.
• Contribute to sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives.
• Promote positive customer satisfaction, including coaching and training associates to enhance the customer experience.
• Support community outreach initiatives to improve customer retention.
• Develop personal selling skills and product knowledge using provided sales and service tools.
• As an External Key Carrier and when performing Leader on Duty functions, help ensure the safety and security of the building and associates when management is absent.
• Perform store opening or closing responsibilities, including communicating key performance indicators, guiding efforts to improve results, activating or deactivating the alarm system, and following opening or closing processes.
• May assist with reviewing cash handling, cashier, and merchandise error logs, register voids, tax exemptions, and related cash office audits.
• Perform other duties as assigned.

Benefits

• 401(k)
• Competitive salaries
• Opportunities to move and grow within the organization
• Possible eligibility to participate in an incentive program, paid according to the Incentive Plan terms and conditions

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED