Retail Part Time Team Lead

Office Depot • Michigan City, MI

11d

About The Position

The Retail Team Lead is a part-time role at Office Depot that provides customers with total solutions across products, technology, services, furniture, and print offerings. The role builds customer relationships and supports sales by using provided training and sales principles to understand customer needs, promote relevant offerings, and deliver a positive experience. The Team Lead helps foster a customer-centric environment, engage with the local community, and contribute to a positive culture aligned with Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous.

The Retail Team Lead supports print operations and store sales, assists associates with Print Services equipment, and helps ensure customer orders are completed accurately and on time. The role also contributes to visual merchandising, freight and logistics activities, operational efficiency, loss prevention, and customer satisfaction. As a part-time Key Carrier, the Team Lead may perform Leader on Duty functions and must be able to open and close the store, including working the shifts associated with those responsibilities. The role may require consent to periodic comprehensive background checks conducted by a third party.

The position requires a commitment to a safe and healthy work environment and to addressing potential hazards or concerns. The company describes competitive salaries, a benefits package including a 401(k), opportunities to grow within the organization, and possible eligibility for an incentive program, subject to its terms and conditions.

Requirements

• High school diploma or equivalent preferred.
• 1–3 years of related experience; sales and/or customer service experience preferred.
• Basic computer skills and ability to use job-related technology and point-of-sale systems.
• Attention to detail.
• Ability to perform External Key Carrier responsibilities, including opening and closing the store and working the corresponding shifts.
• Advanced selling skills and strong customer focus.
• Excellent verbal and written communication skills and strong interpersonal skills.
• Positive, engaging, and adaptable in a changing environment.
• Demonstrated integrity, accountability, and trustworthiness.
• Action-oriented, with a drive for results, sound decision-making, patience, and a desire to continuously build product and selling knowledge.
• Ability to consent to periodic comprehensive third-party background checks may be required.

Nice To Haves

• Experience in Print Services is ideal.
• Sales and/or customer service experience preferred.
• High school diploma or equivalent preferred.

Responsibilities

• Support sales of Office Depot’s products, technology, services, furniture, and print offerings by proactively engaging customers and assessing their needs.
• Build customer relationships and contribute to a customer-centric environment and local community engagement.
• Support efficient Print Services operations and overall store sales.
• Operate and assist associates with equipment in the Print Services area, ensuring client orders are completed correctly and on time.
• Use communication tools to request support in Print Services and coordinate appropriate service for customers throughout the store.
• Process merchandise accurately and efficiently while following procedures, deadlines, and visual merchandising standards.
• Identify process improvements and implement plans to reduce waste and inefficiencies.
• Partner with associates to ensure regular loss prevention compliance and support company loss prevention efforts.
• Follow company policies, procedures, and practices.
• Contribute to sales and profitability through conversion, average order value, and customer satisfaction initiatives.
• Drive positive client satisfaction, including coaching and training associates to improve the customer experience.
• Support community outreach initiatives to encourage client and customer retention.
• Continue developing personal selling skills and product knowledge using the provided sales and service tools.
• As an External Key Carrier and when performing Leader on Duty functions, help ensure building and associate safety and security during management’s absence.
• Perform store opening and closing responsibilities, including communicating awareness of key performance indicators, providing guidance to improve results, activating or deactivating the alarm system, and following opening or closing processes.
• May assist with review of cash handling, cashier and merchandise error logs, register voids, tax exemptions, and related cash office audits.
• Support the company’s operational safety culture by working safely and addressing potential hazards or concerns.
• Perform other duties as assigned.

Benefits

• 401(k)
• Competitive salaries
• Benefits package
• Opportunities to move and grow within the organization
• May be eligible for participation in an incentive program, subject to the Incentive Plan terms and conditions

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED