Retail Part Time Team Lead

Office Depot • West Monroe, LA

6d

About The Position

The Retail Team Lead is a part-time role at Office Depot that provides customers with total solutions across products, technology, services, furniture, and print offerings. The Team Lead builds customer relationships and serves as a trusted advisor by using provided training and sales principles to identify customer needs, promote relevant offerings, and support satisfaction in each interaction. The role contributes to a customer-centric environment, local community engagement, and a positive culture aligned with Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous.

The Team Lead supports sales and service throughout the store, including Print Services, and helps maintain visual merchandising standards and efficient freight and logistics activities. As a part-time Key Carrier, the role may perform Leader on Duty functions and must be able to open and close the store, including being scheduled for those shifts. Responsibilities may also include helping maintain building and associate safety and security, supporting loss-prevention compliance, and assisting with cash-handling and related audits. The essential functions may require consent to periodic comprehensive background checks conducted by a third party.

Requirements

• High school diploma or equivalent preferred.
• 1–3 years of related experience; sales and/or customer service experience preferred.
• Basic computer skills and ability to use job-related technology and point-of-sale systems.
• Attention to detail; experience in Print Services is ideal.
• Advanced selling skills and strong customer focus.
• Excellent verbal and written communication skills and strong interpersonal skills.
• Positive, engaging, and adaptable in a changing environment.
• Demonstrates integrity, accountability, and trust.
• Action-oriented, driven to achieve results, and able to make sound decisions.
• Patience and a desire to continually build product and selling knowledge.
• Ability to perform opening and closing responsibilities and work the associated scheduled shifts.
• May need to consent to periodic comprehensive third-party background checks.

Nice To Haves

• High school diploma or equivalent.
• Sales and/or customer service experience.
• Experience in Print Services.

Responsibilities

• Support efficient operation of the Print Services area and help drive overall store sales.
• Operate Print Services equipment and assist associates so client orders are completed correctly and on time.
• Use communication tools to request assistance in Print Services and coordinate appropriate service for customers throughout the store.
• Process merchandise accurately and efficiently according to procedures, deadlines, and visual merchandising standards.
• Identify process improvements and implement plans to reduce waste and inefficiencies.
• Partner with associates to maintain regular loss-prevention compliance and support company loss-prevention efforts.
• Follow company policies, procedures, and practices.
• Contribute to sales and profitability through conversion, Average Order Value (AOV), and customer-satisfaction improvement initiatives.
• Promote positive client satisfaction, including coaching and training associates to improve the customer experience.
• Support community outreach initiatives to encourage client and customer retention.
• Develop personal selling skills and product knowledge using the sales and service tools provided.
• Perform External Key Carrier duties, including opening and closing responsibilities and associated shifts.
• Maintain building and associate safety and security when the management team is absent.
• As Leader on Duty, raise awareness of key performance indicators and guide associates toward improved results.
• Activate or deactivate the store alarm system and follow store opening and closing processes.
• May assist with reviewing cash-handling, cashier, and merchandise-error logs, register voids, tax exemptions, and related cash-office audits.
• Perform other duties as assigned or deemed necessary.

Benefits

• 401(k)
• Competitive salaries and a benefits package.
• Opportunities to move and grow within the organization.
• May be eligible to participate in an incentive program, paid according to the plan’s terms and conditions.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED