Retail Part Time Team Lead

Office Depot • Mobile, AL

3d

About The Position

The Retail Team Lead is a part-time role that provides customers with solutions across Office Depot’s product, technology, service, furniture, and print offerings. The role builds customer relationships and uses sales principles, training, and product knowledge to assess customer needs, support sales, and ensure customer satisfaction. The Team Lead contributes to a customer-centric environment, community engagement, positive store culture, sales performance, and visual and merchandising standards.

The position supports Print Services, store operations, freight and logistics, and loss prevention. It also serves as a part-time Key Carrier and may perform Leader on Duty functions. External Key Carrier duties include scheduled opening and closing shifts and helping ensure the safety and security of the building and associates when management is absent. The role may require consent to periodic comprehensive third-party background checks.

Office Depot describes the ODP Group as a provider of products, services, and technology solutions through business-to-business distribution and an omnichannel platform. Coworkers are expected to support a safe and healthy work environment by working safely and addressing potential hazards or concerns. Responsibilities listed are not exhaustive, and other duties may be assigned.

Requirements

• High school diploma or equivalent preferred.
• 1–3 years of related experience; sales and/or customer service experience preferred.
• Basic computer skills and ability to use job-related technology and point-of-sale systems.
• Attention to detail.
• Advanced selling skills and strong customer focus.
• Excellent verbal and written communication skills and strong interpersonal skills.
• Positive, engaging, and adaptable in a changing environment.
• Demonstrated integrity, accountability, and trust.
• Action-oriented, with a drive for results, sound decision-making, and patience.
• Desire to continuously build product and selling knowledge.
• Ability to perform scheduled opening and closing shifts and External Key Carrier responsibilities.

Nice To Haves

• Experience in Print Services.
• High school diploma or equivalent.
• Sales and/or customer service experience.

Responsibilities

• Support Print Services operations and store sales; operate and assist associates with equipment so client orders are completed correctly and on time.
• Use communication tools to request assistance in Print Services and coordinate appropriate service for customers throughout the store.
• Process merchandise accurately and efficiently in accordance with procedures, deadlines, and visual merchandising standards.
• Identify opportunities to improve processes and implement plans to reduce waste and inefficiencies.
• Work with associates to maintain loss prevention compliance and support the company’s loss prevention efforts.
• Follow company policies, procedures, and practices.
• Contribute to sales and profitability through conversion, Average Order Value, and customer satisfaction initiatives.
• Drive positive client satisfaction, including coaching and training associates to enhance the customer experience.
• Support community outreach initiatives that encourage client and customer retention.
• Develop personal selling skills and product knowledge using sales and service tools to deliver total solutions.
• Perform External Key Carrier and, when needed, Leader on Duty functions, helping ensure building and associate safety and security when management is absent.
• Perform scheduled opening or closing responsibilities, including communicating key performance indicators, guiding improvements, activating or deactivating the store alarm, and following store opening or closing processes.
• May assist with reviewing cash handling, cashier, and merchandise error logs, register voids, tax exemptions, and related cash office audits.
• Support the company’s operational safety culture by working safely and addressing potential hazards or concerns.
• Perform other duties as assigned.

Benefits

• 401(k)
• Competitive salaries and a benefits package.
• Opportunities to move and grow within the organization.
• May be eligible to participate in an incentive program, paid according to the Incentive Plan terms and conditions.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED