Retail Part Time Team Lead

Office Depot • Colorado Springs, CO

10d • $15 - $19

About The Position

At Office Depot, the Retail Team Lead is a part-time role providing total solutions to customers across Products, Technology, Services, Furniture, and Print. The Team Lead builds customer relationships and becomes a trusted advisor by using provided training to support sales offerings. The role supports a customer-centric environment, engagement with the local community, and a positive culture aligned with Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous. The Team Lead demonstrates a passion for the brand and its technology, furniture, print, and other products and services, and uses Office Depot’s sales principles to proactively engage customers, drive sales, assess needs, and ensure satisfaction.

The Retail Team Lead helps create and nurture a vibrant sales culture, enhance visual and merchandising standards, support freight and logistics activities, and prioritize client satisfaction. This part-time role also serves as a Key Carrier and may perform Leader on Duty functions. The Team Lead must be able to perform External Key Carrier responsibilities, including opening and closing the store, and be scheduled for those shifts. Essential functions may require consent to periodic comprehensive third-party background checks.

Requirements

• High school diploma or equivalent preferred.
• 1–3 years of related experience; sales and/or customer service experience preferred.
• Basic computer skills and ability to use job-related technology and POS systems.
• Attention to detail.
• Advanced selling skills and strong customer focus.
• Excellent verbal and written communication skills and strong interpersonal skills.
• Positive, engaging, and adaptable in a changing environment.
• Demonstrated integrity, accountability, and trust.
• Action-oriented, results-driven, and able to make sound decisions, with patience and a desire to continually build product and selling knowledge.
• Ability to perform External Key Carrier responsibilities, including opening and closing shifts.

Nice To Haves

• Experience in Print Services.

Responsibilities

• Support the Print function and store sales by operating and assisting associates with Print Services equipment, ensuring efficient production and accurate, on-time completion of client orders.
• Use communication tools to request assistance in Print Services and coordinate appropriate service for customers throughout the store.
• Process merchandise accurately and efficiently in accordance with procedures, deadlines, and visual merchandising standards.
• Identify process improvements and implement plans to reduce waste and inefficiencies.
• Partner with associates to ensure regular loss prevention compliance and support company loss prevention efforts.
• Ensure compliance with company policies, procedures, and practices.
• Contribute to sales and profitability through conversion, Average Order Value, and customer satisfaction improvement initiatives.
• Drive positive client satisfaction, including coaching and training associates to enhance the customer experience.
• Support community outreach initiatives that drive client and customer retention.
• Develop personal selling skills and product knowledge using provided sales and service tools to deliver total solutions.
• Ensure building and associate safety and security when management is absent.
• Perform opening and closing responsibilities, including raising awareness of key performance indicators, guiding associates to improve results, operating the store alarm system, and following opening and closing processes.
• May assist with reviewing cash handling, cashier, and merchandise error logs, register voids, tax exemptions, and related cash office audits.
• Perform other duties as assigned or deemed necessary.

Benefits

• Competitive salaries.
• Benefits package, including a 401(k).
• Opportunities to move and grow within the organization.
• May be eligible to participate in an incentive program, subject to the Incentive Plan terms and conditions.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED