Retail Part Time Team Lead

Office Depot • Albuquerque, NM

3d • $12 - $18 • Onsite

About The Position

The Retail Team Lead is a part-time role at Office Depot that provides customers with total solutions across products, technology, services, furniture, and print offerings. The Team Lead builds customer relationships and acts as a trusted advisor by using provided training and sales tools to assess customer needs and support sales. The role contributes to a customer-centric environment, community engagement, and a positive culture aligned with Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous.

The Team Lead helps create a vibrant sales culture, maintains store visual and merchandising standards, and supports freight and logistics activities while prioritizing client satisfaction. The role also serves as a part-time Key Carrier and may perform Leader on Duty functions. External Key Carrier duties include scheduled opening and closing shifts and responsibility for the building’s and associates’ safety and security when management is absent. Essential functions may require consent to periodic comprehensive third-party background checks.

Requirements

• High school diploma or equivalent preferred.
• 1–3 years of related experience; sales and/or customer service experience preferred.
• Basic computer skills and ability to use job-related technology and POS systems.
• Attention to detail.
• Advanced selling skills and strong customer focus.
• Excellent verbal and written communication and strong interpersonal skills.
• Positive, engaging, and adaptable in a changing environment.
• Demonstrates integrity, accountability, and trust.
• Action-oriented, results-driven, and able to exercise sound decision-making and patience, with a desire to continuously build product and selling knowledge.
• Able to perform External Key Carrier responsibilities, including scheduled opening and closing shifts.

Nice To Haves

• Experience in Print Services.

Responsibilities

• Support the Print Services function and overall store sales.
• Operate and assist associates with Print Services equipment to maintain efficient production and complete client orders correctly and on time.
• Use communication tools to request assistance in Print Services and coordinate appropriate service for customers throughout the store.
• Process merchandise accurately and efficiently according to procedures, deadlines, and visual merchandising standards.
• Identify process improvements and implement plans to reduce waste and inefficiencies.
• Partner with associates to ensure regular loss-prevention compliance and support company loss-prevention efforts.
• Ensure compliance with company policies, procedures, and practices.
• Contribute to sales and profitability through conversion, Average Order Value, and customer satisfaction improvement initiatives.
• Drive positive client satisfaction, including coaching and training associates to enhance the customer experience.
• Support community outreach initiatives to drive client and customer retention.
• Develop personal selling skills and product knowledge using sales and service tools to deliver total solutions.
• Ensure the safety and security of the building and associates when management is absent.
• Perform store opening or closing responsibilities, including building performance-indicator awareness, providing guidance to improve results, activating or deactivating the alarm system, and following opening or closing processes.
• May assist with reviewing cash handling, cashier, and merchandise error logs, register voids, tax exemptions, and related cash-office audits.
• Perform other duties as assigned or deemed necessary.

Benefits

• 401(k)
• Competitive salaries
• Benefits package
• Opportunities to move and grow within the organization
• May be eligible to participate in an incentive program, subject to the Incentive Plan terms and conditions

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED