Retail Part Time Team Lead

Office Depot • Westlake, OH

12d • $14 - $18

About The Position

At Office Depot, the part-time Retail Team Lead provides total solutions to customers across Products, Technology, Services, Furniture, and Print offerings. The role builds and maintains customer relationships, supports a customer-centric environment and local community engagement, and contributes to a positive culture aligned with the Office Depot 5C values: Caring, Committed, Creative, Collaborative, and Courageous. The Team Lead uses Office Depot sales principles to proactively engage customers, assess their needs, and drive sales of the company’s offerings.

The Retail Team Lead helps create a vibrant sales culture, maintain visual and merchandising standards, and support freight and logistics activities while prioritizing client satisfaction. This part-time role also serves as a Key Carrier and may perform Leader on Duty functions. External Key Carrier responsibilities include opening and closing the location and being scheduled for those shifts. Essential functions may require consent to periodic comprehensive third-party background checks.

The role supports Print Services operations, including operating equipment and assisting associates to complete client orders correctly and on time. It also supports operational efficiency, loss prevention, client engagement, sales results, and store safety and security. The ODP Group describes itself as a provider of products, services, and technology solutions through a B2B distribution platform and omnichannel presence. Coworkers are expected to support a safe and healthy work environment by working safely and addressing potential hazards or concerns. The listed responsibilities describe the general nature of the work and are not exhaustive; other duties may be assigned.

The company offers competitive salaries, a benefits package that includes a 401(k), opportunities to move and grow within the organization, and possible participation in an incentive program subject to its terms and conditions. The company states its commitment to equal employment opportunity and will consider qualified applicants with arrest and conviction records in accordance with the City and County of San Francisco Fair Chance Ordinance. The posting remains open for at least three days and expires when the position is filled. Applicants are instructed to complete and submit the online application.

Requirements

• High school diploma or equivalent preferred.
• 1–3 years of related experience; sales and/or customer service experience preferred.
• Basic computer skills and ability to use job-related technology and POS systems.
• Attention to detail.
• Advanced selling skills and strong customer focus.
• Excellent verbal and written communication skills and strong interpersonal skills.
• Positive, engaging, and adaptable in a changing environment.
• Demonstrates integrity, accountability, and trust.
• Action-oriented, results-driven, and able to make sound decisions; demonstrates patience and a desire to continuously build product and selling knowledge.
• Able to perform External Key Carrier responsibilities, including opening and closing shifts.

Nice To Haves

• Experience in Print Services.
• High school diploma or equivalent.
• Sales and/or customer service experience.

Responsibilities

• Support Print Services operations and overall store sales.
• Operate Print Services equipment and assist associates to maintain efficient production and complete client orders correctly and on time.
• Use communication tools to request assistance in Print Services and coordinate appropriate service for customers throughout the store.
• Process merchandise accurately and efficiently according to procedures, deadlines, and visual merchandising standards.
• Identify process improvements and implement plans to reduce waste and inefficiencies.
• Partner with associates to support regular loss prevention compliance and company policies, procedures, and practices.
• Contribute to sales and profitability through conversion, Average Order Value, and customer satisfaction improvement initiatives.
• Drive positive client satisfaction, including coaching and training associates to enhance the customer experience.
• Support community outreach initiatives to drive client and customer retention.
• Develop personal selling skills and product knowledge using sales and service tools to deliver total solutions.
• Help maintain store visual and merchandising standards and support freight and logistics activities.
• Serve as an External Key Carrier and ensure building and associate safety and security when management is absent.
• Perform opening or closing responsibilities, including store alarm activation or deactivation and store opening or closing processes.
• Drive awareness of key performance indicators and provide guidance to improve results.
• May assist with reviewing cash handling, cashier, and merchandise error logs, register voids, tax exemptions, and related cash office audits.
• Perform other duties as assigned.

Benefits

• Competitive salaries.
• Benefits package that includes a 401(k).
• Opportunities to move and grow within the organization.
• May be eligible to participate in an incentive program, subject to the Incentive Plan terms and conditions.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED