Retail Part Time Team Lead

Office Depot • Charlotte, NC

8d • $10 - $17

About The Position

The Retail Team Lead is a part-time role providing customers with total solutions across products, technology, services, furniture, and print. The role builds customer relationships, supports a customer-centric environment and local community engagement, and contributes to a positive culture aligned with Office Depot’s 5C values. The Team Lead uses sales principles and training to engage customers, assess their needs, promote the company’s offerings, and support customer satisfaction.

The role helps foster a vibrant sales culture and maintain visual merchandising standards while supporting freight and logistics activities. It also serves as a part-time Key Carrier and may perform Leader on Duty functions. External Key Carrier duties include opening and closing the store and working those scheduled shifts. Essential functions may require consent to periodic comprehensive third-party background checks.

The position supports Print Services operations and store sales, operates and assists associates with Print Services equipment, and coordinates customer assistance. It processes merchandise accurately, supports loss prevention and company policy compliance, identifies process improvements, and contributes to sales and profitability initiatives. It also coaches associates to improve client satisfaction, supports community outreach, and helps ensure building and associate safety and security when management is absent.

The ODP Group describes itself as a provider of products, services, and technology solutions through a B2B distribution platform and omnichannel presence, including supply chain and distribution operations, sales professionals, online presence, and Office Depot and OfficeMax retail stores. Coworkers are expected to support a safe work environment by working safely and addressing potential hazards. The company offers competitive salaries, a benefits package including a 401(k), opportunities to move and grow, and possible participation in an incentive program, subject to its terms and conditions.

Requirements

• High school diploma or equivalent preferred.
• 1–3 years of related experience; sales and/or customer service experience preferred.
• Basic computer skills and ability to use job-related technology and POS systems.
• Attention to detail.
• Advanced selling skills and strong customer focus.
• Excellent verbal and written communication and strong interpersonal skills.
• Positive, engaging, and adaptable in a changing environment.
• Demonstrated integrity, accountability, and trust.
• Action-oriented approach, drive for results, sound decision-making, patience, and desire to continuously build product and selling knowledge.
• Ability to perform External Key Carrier responsibilities, including opening and closing the store and working the respective scheduled shifts.
• May be required to consent to periodic comprehensive background checks conducted by a third party.

Nice To Haves

• Experience in Print Services.
• High school diploma or equivalent.
• Sales and/or customer service experience.

Responsibilities

• Provide total-solution sales support across products, technology, services, furniture, and print offerings.
• Proactively engage customers, assess their needs, promote offerings, and build customer relationships and satisfaction.
• Support a customer-centric environment, local community engagement, and a positive culture aligned with the Office Depot 5C values.
• Support efficient Print Services operations while driving overall store sales.
• Operate and assist associates with equipment in the Print Services area to ensure orders are completed correctly and on time.
• Use communication tools to request assistance in Print Services and coordinate appropriate service for customers throughout the store.
• Process merchandise accurately and efficiently while following established procedures, deadlines, and visual merchandising standards.
• Identify process improvements and implement plans to reduce waste and inefficiencies.
• Partner with associates to ensure regular loss prevention compliance and support company loss prevention efforts.
• Follow company policies, procedures, and practices.
• Contribute to sales and profitability through conversion, Average Order Value, and customer satisfaction improvement initiatives.
• Coach and train associates to enhance the customer experience and client satisfaction.
• Support community outreach initiatives to drive customer retention.
• Continue developing personal selling skills and product knowledge using provided sales and service tools.
• Ensure building and associate safety and security when management is absent.
• Perform opening or closing responsibilities, including store alarm activation or deactivation and opening or closing processes.
• Drive awareness of key performance indicators and provide guidance to improve results.
• May assist with reviewing cash handling, cashier, and merchandise error logs, register voids, tax exemptions, and related cash office audits.
• Perform other duties as assigned or deemed necessary.
• Work safely and address potential hazards or concerns.

Benefits

• 401(k)
• Competitive salaries
• Benefits package
• Opportunities to move and grow within the organization
• Possible participation in an incentive program, subject to the Incentive Plan terms and conditions

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED