Retail Part Time Team Lead

Office Depot•Owensboro, KY

About The Position

The Retail Team Lead is a part-time role that provides customers with solutions across products, technology, services, furniture, and print. The role builds customer relationships and serves as a trusted advisor by using provided training and sales principles to understand customer needs, promote offerings, and support customer satisfaction. The Team Lead helps create a customer-centric environment, supports local community engagement, and contributes to a positive culture aligned with Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous. The position supports sales and store operations, including Print Services, merchandising, freight and logistics, and client satisfaction. It also serves as a part-time Key Carrier and may perform Leader on Duty functions. External Key Carrier duties include scheduled opening and closing shifts and responsibility for the building and associates when management is absent. Essential functions may require consent to periodic comprehensive background checks conducted by a third party.

Requirements

High school diploma or equivalent preferred.
1–3 years of related experience; sales and/or customer service experience preferred.
Basic computer skills and ability to use job-related technology and POS systems.
Attention to detail.
Advanced selling skills and strong customer focus.
Excellent verbal and written communication skills and strong interpersonal skills.
Positive, engaging, and adaptable in a changing environment.
Demonstrated integrity, accountability, and trust.
Action-oriented approach, drive for results, sound decision-making, patience, and desire to continuously build product and selling knowledge.
Ability to perform External Key Carrier responsibilities, including scheduled opening and closing shifts.
Ability to consent to periodic comprehensive third-party background checks may be required for essential functions.

Nice To Haves

Experience in Print Services.

Responsibilities

Support efficient Print Services operations and overall store sales.
Operate and assist associates with equipment in the Print Services area to ensure orders are completed correctly and on time.
Use communication tools to request Print Services assistance and coordinate appropriate service for customers throughout the store.
Process merchandise accurately and efficiently in accordance with procedures, deadlines, and visual merchandising standards.
Identify opportunities to improve processes and implement plans to reduce waste and inefficiencies.
Partner with associates to maintain loss-prevention compliance and support company loss-prevention efforts.
Follow company policies, procedures, and practices.
Contribute to sales and profitability through conversion, Average Order Value, and customer satisfaction improvement initiatives.
Promote positive client satisfaction, including coaching and training associates to improve the customer experience.
Support community outreach initiatives to encourage client and customer retention.
Develop personal selling skills and product knowledge using provided sales and service tools.
Ensure building and associate safety and security when management is absent.
Perform opening and closing duties, including communicating key performance indicators, guiding associates toward improved results, activating or deactivating the store alarm, and following opening or closing processes.
May assist with reviewing cash-handling, cashier, and merchandise error logs, register voids, tax exemptions, and related cash-office audits.
Perform other duties as assigned.