Retail Part Time Team Lead

Office Depot • Inverness, IL

6d • $16 - $17

About The Position

The Retail Team Lead is a part-time role at Office Depot providing customers with total solutions across products, technology, services, furniture, and print. The role builds and maintains customer relationships, uses training and sales principles to understand customer needs, promote offerings, and support customer satisfaction. The Team Lead contributes to a customer-centric environment, community engagement, and a positive culture aligned with Office Depot's 5C values: Caring, Committed, Creative, Collaborative, and Courageous.

The role helps develop a vibrant sales culture and maintain store visual and merchandising standards, freight, and logistics activities. It supports Print Services operations and production, customer engagement, sales growth, and operational efficiency. The Team Lead is also a part-time Key Carrier who may perform Leader on Duty functions and must be able to perform External Key Carrier responsibilities, including opening and closing the store. Those responsibilities include supporting building and associate safety and security, loss prevention, store opening and closing processes, and awareness of key performance indicators. Periodic comprehensive third-party background checks may be required.

Requirements

• High school diploma or equivalent preferred.
• 1–3 years of related experience; sales and/or customer service experience preferred.
• Basic computer skills and ability to use job-related technology and POS systems.
• Attention to detail.
• Advanced selling skills and strong customer focus.
• Excellent verbal and written communication skills and strong interpersonal skills.
• Positive, engaging, and adaptable in a changing environment.
• Demonstrated integrity, accountability, and trust.
• Action-oriented, with a drive for results, sound decision-making, patience, and a desire to continuously build product and selling knowledge.
• Ability to perform External Key Carrier responsibilities, including opening and closing shifts.

Nice To Haves

• Experience in Print Services.

Responsibilities

• Support the Print function and efficient store operations while driving overall store sales.
• Operate and assist associates with Print Services equipment to ensure efficient production and accurate, timely completion of client orders.
• Use communication tools to request assistance in Print Services and coordinate appropriate service for customers throughout the store.
• Process merchandise accurately and efficiently in accordance with procedures, deadlines, and visual merchandising standards.
• Identify process improvements and implement plans to reduce waste and inefficiencies.
• Partner with associates to ensure regular loss prevention compliance and support company loss prevention efforts.
• Ensure compliance with company policies, procedures, and practices.
• Contribute to sales and profitability through conversion, Average Order Value, and customer satisfaction improvement initiatives.
• Drive positive client satisfaction, including coaching and training associates to enhance the customer experience.
• Support community outreach initiatives to drive client and customer retention.
• Develop personal selling skills and product knowledge using sales and service tools to deliver total solutions.
• Ensure building and associate safety and security during management team absences.
• Perform store opening or closing responsibilities, including alarm activation or deactivation and store opening or closing processes.
• Promote awareness of key performance indicators and provide guidance to improve results.
• May assist with reviews of cash handling, cashier and merchandise error logs, register voids, tax exemptions, and related cash office audits.
• Perform other duties as assigned or deemed necessary.

Benefits

• 401(k)
• Opportunities to move and grow within the organization
• Potential eligibility to participate in an incentive program, subject to the Incentive Plan terms and conditions

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED