Retail Part Time Team Lead

Office Depot • Port Arthur, TX

11d • $12 - $15

About The Position

The Retail Team Lead is a part-time role at Office Depot that provides customers with total solutions across products, technology, services, furniture, and print. The Team Lead builds and maintains customer relationships, uses provided training and sales principles to assess customer needs, and supports a customer-centric environment and positive store culture aligned with Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous.

The role supports print services, sales, store operations, visual merchandising, freight and logistics, and customer satisfaction. The Team Lead is also a part-time Key Carrier and may perform Leader on Duty functions. External Key Carrier responsibilities include opening and closing the store and working the associated shifts. The role may require consent to periodic comprehensive background checks conducted by a third party.

The position requires supporting a safe and healthy work environment and addressing potential hazards or concerns. The company offers competitive salaries, a benefits package that includes a 401(k), opportunities for career growth, and possible participation in an incentive program, subject to the plan’s terms and conditions.

Requirements

• High school diploma or equivalent preferred.
• 1–3 years of related experience; sales and/or customer service experience preferred.
• Basic computer skills and ability to use job-related technology and POS systems.
• Attention to detail.
• Advanced selling skills and strong customer focus.
• Excellent verbal and written communication skills and strong interpersonal skills.
• Positive, engaging, and adaptable in a changing environment.
• Demonstrated integrity, accountability, and trustworthiness.
• Action-oriented, results-driven approach, sound decision-making, patience, and desire to continually build product and selling knowledge.
• Ability to perform External Key Carrier responsibilities, including opening and closing responsibilities and working the associated shifts.
• Ability to support operation of equipment in the Print Services area.

Nice To Haves

• Experience in Print Services.
• Sales and/or customer service experience.

Responsibilities

• Support the Print function and overall store sales.
• Operate and assist associates with equipment in the Print Services area to support efficient production and accurate, timely completion of client orders.
• Use communication tools to request assistance in Print Services and coordinate appropriate service for customers throughout the store.
• Process merchandise accurately and efficiently while following procedures, deadlines, and visual merchandising standards.
• Identify process improvements and implement plans to reduce waste and inefficiencies.
• Partner with associates to ensure regular loss prevention compliance and support company loss prevention efforts.
• Ensure compliance with company policies, procedures, and practices.
• Contribute to sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives.
• Drive positive client satisfaction, including coaching and training associates to enhance the customer experience.
• Support community outreach initiatives to improve client and customer retention.
• Develop personal selling skills and product knowledge using provided sales and service tools to deliver total solutions.
• Ensure building and associate safety and security when management is absent.
• Perform opening or closing responsibilities, including raising awareness of key performance indicators, guiding associates to improve results, activating or deactivating the store alarm, and following opening or closing processes.
• May assist with reviewing cash handling, cashier, and merchandise error logs, register voids, tax exemptions, and related cash office audits.
• Perform other duties as assigned or deemed necessary.

Benefits

• 401(k)
• Competitive salaries
• Opportunities to move and grow within the organization
• Possible participation in an incentive program, subject to the Incentive Plan terms and conditions

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED