Retail Tag & Title Administrator

AAA Mid-Atlantic • King of Prussia, PA

3d • $19 - $25 • Onsite

About The Position

AAA Club Alliance is seeking a Tag & Title Administrator for its King of Prussia, Pennsylvania location. The position supports retail store and commercial account tag and title transactions, ensuring compliance with state-specific contractual, audit, and regulatory requirements. The administrator serves as a resource to associates on state transaction procedures and regulations, maintains accurate records, and provides customer and client support. The schedule is Monday through Friday, 8:00 a.m. to 4:00 p.m., with no weekends required.

Requirements

• High school diploma or equivalent.
• Two to four years of experience in an administrative or customer service role.
• Maintain a satisfactory criminal history and meet all state-specific legal requirements for the job.
• Maintain state-specific certifications and successfully complete required exams within the state-specified time frame.
• Ability to work autonomously in a multifaceted team environment, with attention to detail, organization, and task-prioritization skills.
• Ability to learn, retain, and communicate state-specific Vehicle Code regulations relevant to vehicle and/or driver license applications and client transactions.
• Ability to complete all departmental training and workshops.
• Excellent customer service and communication skills for completing assignments accurately, handling complex transactions, and interacting constructively with others.
• Proficiency with Microsoft Office, Word, Excel, and the internet, plus competent keyboarding skills.

Nice To Haves

• Associate degree.
• Three years of related experience with a state-specific department of motor vehicles or similar business.
• Notary Public designation, or the ability to obtain one.

Responsibilities

• Maintain knowledge of state contractual and audit requirements and advise associates on state-specific transactions, procedures, and regulations.
• Process all types of Tag & Title transactions within the assigned state.
• Research transaction anomalies and difficult processing or reconciliation issues with state representatives.
• Serve as a point of contact for assigned commercial accounts, process transactions within contract guidelines, review documents, prepare invoices, arrange timely output disbursement, maintain records, provide phone support, and communicate processing issues to the Manager.
• Perform accounting functions for retail store locations in the assigned state, including entering ad hoc check requests, balancing work to the state cash drawer, requesting EFT, and reconciling P-card and commercial account transactions.
• Protect customer confidentiality and privacy, stay current on applicable state Motor Vehicle Code requirements, and appropriately access state and vendor systems to enter information and process applications.
• Monitor retail stores’ monthly verification of state-issued inventory and, as needed, monitor and order state inventory.
• Review, track, and monitor completed retail store applications for accuracy, maintaining an error rate below 2%.
• When the Program Administrator is absent, deliver retail store client work to the appropriate Motor Vehicle Office for processing, then review, record, and disburse output.
• Submit title work accurately and on time within state-mandated time frames.
• Respond professionally and accurately to client internet inquiries.
• Assist with incoming and outbound calls from prospective clients and provide administrative support to the Tag & Title Business Manager.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision plan options.
• 401(k) plan with company match up to 7%.
• Paid parental leave of up to two weeks.
• More than two weeks of paid time off within the first year; the posting also describes three or more weeks accrued in the first year.
• Paid company holidays.
• Company-provided volunteer opportunities and one volunteer day per year.
• Free AAA Membership.
• Continual learning reimbursement up to $5,250 per year.
• Professional development programs and tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED