Retail Tag & Title Administrator

AAA Club Alliance•King of Prussia, PA

2d•Onsite

About The Position

AAA Club Alliance is seeking a Tag & Title Administrator for its King of Prussia, Pennsylvania location. The administrator supports retail and commercial Tag & Title operations, ensuring transactions are processed accurately, on time, and in compliance with state requirements. The role also provides customer and associate support, handles assigned accounting and recordkeeping tasks, and offers administrative support to the Tag & Title Business Manager. The position is scheduled Monday through Friday, 8:00 a.m. to 4:00 p.m., with no weekends required. The starting base compensation is $19.15 to $24.50 per hour; actual pay may vary based on experience, geographic location, and other job-related factors. AAA Club Alliance offers a comprehensive benefits package, professional development, and tuition or learning reimbursement.

Requirements

High school diploma or equivalent.
Two to four years of experience in an administrative or customer service role.
Ability to maintain a satisfactory criminal history and meet all state-specific legal requirements for the job.
Ability to maintain state-specific certifications and successfully complete required exams within the state-specified time frame.
Ability to work autonomously in a multifaceted team environment, with attention to detail, organization, and task prioritization.
Ability to learn, retain, and communicate state-specific Vehicle Code regulations related to vehicle and/or driver-license applications.
Ability to complete departmental training and workshops.
Excellent customer service and communication skills, including the ability to complete assignments accurately, handle complex transactions, and interact constructively with others.
Proficiency with Microsoft Office, Word, Excel, and the internet, along with competent keyboarding skills.

Nice To Haves

Associate degree preferred.
Three years of related, state-specific department of motor vehicle business experience preferred.
Notary Public designation preferred, or the ability to obtain one.

Responsibilities

Maintain knowledge of state contractual and audit requirements to support compliance.
Advise and guide associates on state-specific transactions, processing procedures, and regulations.
Maintain proficiency in processing all types of Tag & Title transactions within the assigned state.
Research issues with state representatives to resolve difficult transactions and reconciliation problems, and obtain information about processing anomalies.
Maintain client relationships as a point of contact for assigned commercial accounts.
Process commercial account transactions according to contract guidelines, including document review, invoice preparation, and timely disbursement of output.
Maintain complete and accurate transaction records and copies.
Provide phone support to client staff and communicate processing issues to the Manager.
Perform accounting functions for assigned-state retail locations, including ad hoc check requests, balancing work to the state cash drawer, requesting EFT, and reconciling P-card and commercial account transactions.
Protect customer confidentiality and privacy in accordance with AAA Club Alliance and state regulatory requirements.
Stay current on state Motor Vehicle Code laws governing licensing, title, and registration.
Access state and vendor computer systems appropriately, enter information accurately, and process applications.
Monitor retail stores’ completion of monthly verification of state-issued inventory and, as needed, monitor and order state inventory.
Review and monitor retail stores’ completed applications for accuracy, maintaining an error rate below 2%.
When the Program Administrator is absent, perform messenger work for retail store clients at the state Motor Vehicle Office, then review, record, and disburse output.
Submit title work accurately and on time to the state agency within mandated time frames.
Respond professionally and accurately to client internet inquiries.
Assist with incoming and outbound calls from prospective clients.
Provide administrative support to the Tag & Title Business Manager.
Perform other duties as assigned.