Tag & Title Clerk

AAA Club Alliance • Langhorne, PA

2d • Onsite

About The Position

AAA Club Alliance is hiring an experienced, full-time Tag and Title Clerk for its retail location at 516 N. Oxford Valley Road, Langhorne, PA 19047. The role processes driver’s license and vehicle registration applications and provides guidance on state-specific licensing, titling, and registration requirements. It also supports sales of AAA products, handles overflow Roadside Assistance calls during peak periods, and provides backup cashiering and IDEMIA services as applicable.

The position has a 37.5-hour work week. Store hours are Monday through Friday, 8 AM–6 PM, and Saturday, 8 AM–5 PM; the store is closed Sundays. Starting base compensation is $17.18–$21.97 per hour, adjusted based on experience, geographic location, and other job-related factors. The position is eligible for incentive pay, with an average payout of $162–$580 per month.

Requirements

• Previous sales and customer service experience, with the ability to drive results and exceed expectations.
• Effective written and oral communication skills.
• Computer proficiency, including the ability to navigate multiple websites and programs and multitask in a fast-paced retail environment.
• Notary Public designation, or the ability to successfully obtain and maintain one within six months of employment.
• Ability to successfully complete all required Title Service Agent training workshops.
• High school diploma or equivalent.
• Satisfactory pre-employment and post-employment screening results, including criminal, drug, and state- and/or vendor-specific screenings.
• Ability to obtain any necessary membership or other license required to perform the essential functions of the position.
• For Pennsylvania employees: Ability to complete On-Line Messenger (OLM) Certification testing within 90 days of receiving system authorization.
• For Pennsylvania employees: Ability to complete the Basic Agent Services Training course within two weeks of hire.
• For Pennsylvania employees: Ability to complete the Advanced Agent Services Training course every two years.

Nice To Haves

• Previous working knowledge of a Motor Vehicle Title system and/or prior experience in tag and title work.

Responsibilities

• Process driver’s license and vehicle registration applications.
• Answer inquiries and provide guidance on state-specific regulations for driver’s license, vehicle titling, and vehicle registration applications.
• Consistently upsell and cross-sell AAA products, including new memberships, credit cards, and insurance referrals.
• Answer incoming overflow Roadside Assistance calls during peak call volumes and provide timely, efficient service.
• Provide backup assistance with cashiering and IDEMIA services, if applicable.

Benefits

• Medical, dental, and vision plan options.
• Up to two weeks of paid parental leave.
• 401(k) plan with company match up to 7%.
• More than two weeks of paid time off within the first year; full-time retail associates can accrue up to three weeks during their first year.
• Paid company holidays.
• Company-provided volunteer opportunities and one volunteer day per year.
• Free AAA Membership.
• Continual learning reimbursement up to $5,250 per year.
• Incentive pay, with an average payout of $162–$580 per month.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED