Seasonal Retail Support Associate - Shoe Expeditor, Chandler Fashion Center

Macy's•Chandler, AZ

17h•Onsite

About The Position

As a Shoe Expeditor in the Women’s Shoe department, you help keep store operations running smoothly by quickly locating and delivering requested products to selling colleagues and maintaining a clean, organized department. You provide friendly, professional customer service and help create an easy, enjoyable shopping experience. The role requires urgency, attention to detail, teamwork, and the ability to manage multiple tasks in a fast-paced retail environment. Flexible availability is needed for retail shifts, including evenings, weekends, and holidays. The posting describes full-time colleagues as typically working 30 or more hours per week and part-time colleagues as typically working 12–24 hours per week; hours depend on business needs and colleague availability. The position involves assisting customers, conducting sales transactions, fulfilling store and digital orders, organizing merchandise and stockroom inventory, maintaining displays, and updating pricing and signage using technology. It also requires frequent computer and handheld-device use, along with standing, moving, reaching, and lifting.

Requirements

Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to communicate and share information effectively with diverse groups of customers and peers.
Self-starter who can adapt quickly to changing customer expectations and needs.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Resourcefulness and responsiveness to changing priorities.
Ability to work a flexible schedule with retail hours, including days, evenings, weekends, and holidays.
Ability to perform heavy lifting, constant moving, standing, and reaching with arms and hands; stand for at least two consecutive hours; lift at least 50 pounds; stoop, kneel, crouch, and climb ladders.
Ability to meet visual requirements including close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and handheld electronic equipment.

Responsibilities

Greet customers, answer questions, and provide friendly, professional assistance.
Address customer concerns and resolve issues promptly to support a positive shopping experience.
Conduct sales transactions, operate cash registers, handle payments, and process exchanges or returns.
Quickly and accurately pull orders from the stockroom and stage them for sales colleagues.
Locate and pull merchandise to fulfill digital customer orders.
Arrange and replenish displays to keep the store orderly and visually appealing.
Organize the stockroom, process new and damaged items, perform shoe inventory, and scan items back into stock.
Maintain accurate pricing and signage, using technology to update product prices, promotions, and information in accordance with company guidelines and policies.
Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off and eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups and volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.