Retail Supervisor Full Time

Acosta•Tallahassee, FL

9d•Onsite

About The Position

The Retail Supervisor-Events manages effective, efficient, and quality event execution at a designated location. The supervisor audits, trains, and coaches Event Specialists on compliance and event execution to represent the CROSSMARK Events team effectively. This role includes recruiting and supervising employees, coordinating store events, managing execution and expense metrics, and maintaining demo kitchens and company equipment. The position has direct supervisory responsibility for approximately 10–50 employees. Work is performed in a retail store environment, and local travel may be required. Pay is $45,000 per year.

Requirements

Associate degree and/or technical diploma, or one to two years of related experience and/or training, or an equivalent combination of education and experience.
Ability to use and navigate a company-provided computer, mobile-device applications, and internal systems.
Proficiency with Microsoft Office Suite programs.
Valid driver’s license.
National Registry of Food Safety certification within 30 days of employment if not already certified.
Local Food Handlers permit if required.
English language skills; bilingual skills may be required based on business necessity.
Ability to perform the stated physical demands, including standing, walking, reaching, climbing a 6-foot ladder, lifting and carrying up to 25 pounds and occasionally up to 50 pounds, and pushing and pulling a fully laden wheeled demonstration cart.
Ability to prepare foods and beverages using cooking utensils, knives, a convection oven, coffee maker, electric fryer, and microwaves, and to be in contact with cleaning supplies.

Responsibilities

Recruit, supervise, and motivate employees, developing them to meet client expectations.
Train Event Specialists on company processes, policies, procedures, and position responsibilities.
Conduct audits and work-withs to ensure quality event execution, develop Event Specialists’ skills and knowledge, and maintain food safety practices.
Communicate with store management about upcoming events and the execution of past events.
Serve as the point of contact for events conducted in the store and assist Event Specialists with event kits, materials, and tools as needed.
Monitor and manage expense metrics, including payroll time entries and additional expenses.
Monitor daily and weekly scorecards to manage scheduled event execution and overall performance, ensuring a high level of on-date execution.
Reschedule events as needed to maximize on-date, weekend, and total execution results.
Share competitive knowledge and best practices with the team.
Communicate effectively and maintain strong working relationships with field support, recruiting, and client services.
Maintain a clean, neat, and orderly demo kitchen; ensure appliances are working and in good repair; and regularly inspect company equipment for proper maintenance.
Report employment-related injuries involving the supervisor or team as soon as possible after an incident.
Perform other job-related tasks as directed by management.