Supervisor - Nike Napa

Nike • San Francisco, CA

1d • $24 - $31 • Onsite

About The Position

The Nike Retail Supervisor, referred to as a Specialist, represents Nike in a high-volume, fast-paced retail environment. The role supports customers in making informed product decisions and works with teammates to deliver strong customer service and meet shared goals. Supervisors lead by example, bring Nike’s Service Principles to life, and help create welcoming, memorable customer experiences. The position also involves retail operations such as register use, shipping and receiving, stocking, cleaning, and building visual displays.

This is a full-time position at the Nike Factory Store Napa, with 34–40 hours per week, including nights and weekends. The hourly rate ranges from $24.00 to $31.20; actual pay varies based on location, qualifications, skills, and experience.

Requirements

• Must be at least 18 years old.
• At least 1 year of retail or consumer service experience.
• Flexibility to work nights, weekends, and holidays based on store needs.
• Use customer service authentically to help customers feel seen and understood.
• Ability to learn and train on the latest products and technologies.
• Ability to bend, squat, reach, climb a ladder, and stand for extended periods, with or without reasonable accommodations.

Responsibilities

• Be enthusiastic, excited, and knowledgeable about Nike products and services to support customer needs.
• Bring a positive attitude and passion to teammates and customers.
• Lead by example and deliver service in line with Nike’s Service Principles.
• Welcome customers, show care for their wants and needs, and exceed expectations throughout their store journey.
• Demonstrate professionalism, integrity, reliability, and kindness.
• Operate a cash register and perform shipping, receiving, stocking, cleaning, and visual-display duties.
• Attend store events and support teammates.

Benefits

• Nike, Converse, and Jordan discounts for the employee and family, up to 50% off.
• Accrued paid time off and holiday pay.
• 401(k) Plan, CERA, Employee Assistance Program, mental and emotional health support, financial coaching and education, child development support, and caregiving benefits for full-time and part-time employees working 20 or more hours per week, starting on the hire date.
• Health Savings Accounts and Flexible Savings Accounts after 12 months of continuous employment for full-time and part-time employees working 20 or more hours per week.
• Opportunity to buy Nike stock at a discount through the Employee Stock Purchase Plan.
• Optum Employee Assistance Program support at no cost for the employee and family.
• Tuition reimbursement up to $5,250 per calendar year for full-time Retail Associates.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed