Retail Supervisor | Irondale

America's Thrift Stores•Birmingham, AL

10d•Onsite

About The Position

The Retail Supervisor manages the daily operations of the front end and retail sales floor, maintaining company standards throughout the store and ensuring that customer and donor needs are met with quick, accurate, and friendly service. The supervisor audits operations and performs quality control while observing, evaluating, training, and coaching team members. The role also supports store operations by working a rotating schedule that may include mid-shifts, evenings, weekends, and holidays, and exemplifies America’s Thrift Core Values in donor experience, productivity, and customer service. The supervisor directs and supports departmental team members; helps with recruiting, training, scheduling, coaching, and recognition; oversees inventory, cash handling, register operations, merchandise presentation, and customer service; and helps maintain safe, secure, and policy-compliant store operations. In the absence of the Assistant Store Manager, the supervisor oversees retail processes and the team, fulfills manager-on-duty responsibilities, and takes reasonable action when store leadership is absent. This position requires the ability to perform the physical activities associated with retail work, including standing and walking for extended periods, lifting and carrying up to 50 pounds, pushing and pulling up to 25 pounds, and climbing approved equipment to reach heights of up to 14 feet. Work takes place throughout store areas, indoors and outdoors, with exposure to varying noise, dust, odors, activity, weather, and temperatures. Essential physical functions must be performed safely throughout the shift, with or without reasonable accommodation. America’s Thrift is a purpose-driven retail company founded in 1984, with stores across the South. The company works with local charities, supports communities, employs more than 1,500 team members, and helps keep reusable goods out of landfills. Full-time team members are offered medical, dental, and vision insurance; other listed offerings include on-demand pay, flexible scheduling, employee discounts, paid time off, and career growth opportunities.

Requirements

At least two years of experience as a supervisor, team lead, or key holder in the retail industry.
Proficiency in basic mathematics and computer literacy.
Fundamental reading comprehension abilities.
Strong verbal and written communication skills.
Ability to observe, assess, and coach the work of others.
Ability to understand and follow written and verbal instructions.
Strong reasoning, decision-making, and independent judgment skills.
Successful completion of a background check, motor vehicle check, and drug screen.
Valid driver’s license and clean driving record.
Ability to work a rotating schedule that may include mid-shifts, evenings, weekends, and holidays.
Ability to stand and walk on hard surfaces for extended periods.
Ability to lift and carry up to 50 pounds and push or pull up to 25 pounds.
Ability to frequently bend, stoop, kneel, crouch, reach, and perform repetitive movements.
Ability to reach at, below, and above waist and shoulder level, including overhead.
Ability to safely climb ladders or other approved equipment to heights of up to 14 feet and maintain balance while doing so.
Manual dexterity and hand-eye coordination sufficient to operate registers, computers, handheld devices, tagging equipment, and other store equipment.
Adequate vision, hearing, and verbal communication abilities to interact effectively and identify potential safety concerns.
Ability to move throughout store areas, including sales floor, front end, processing and stock areas, loading and donation areas, offices, and exterior areas.
Ability to work indoors and outdoors in varying noise, dust, odor, activity, weather, and temperature conditions.
Ability to safely perform essential physical functions throughout the scheduled shift, with or without reasonable accommodation.

Nice To Haves

High school diploma or GED is preferred.

Responsibilities

Direct and supervise departmental team members.
Assist with recruiting, selecting, training, and onboarding team members.
Observe, interact with, coach, and recognize team members.
Schedule team members according to store labor needs.
Perform duties required of retail team members.
Manage inventory tracking systems for deliveries and stock levels; analyze product and supply levels and take corrective action as needed.
Supervise cash register operations and control cash and tender.
Perform assigned morning accounting and banking procedures.
Respond to customer and donor questions, requests, and complaints.
Set an example for customer service and train and coach team members to deliver a positive customer and donor experience.
Maintain merchandise freshness, condition, pricing, and shop-ability.
Create and maintain visually appealing merchandise displays.
Assist the General Manager with sales and marketing promotions and programs.
Maintain a respectful, values-driven workplace and use open communication to turn team member input into action.
Escalate complaints to the Assistant Store Manager or General Manager for resolution in accordance with company values, policies, and procedures.
Protect company assets and information and promote loss prevention procedures.
Support a safe work environment through education, follow-up, policy compliance, and OSHA guidelines.
In the absence of the Assistant Store Manager, oversee and administer retail processes and the team in accordance with policies, procedures, regulations, and laws.
Fulfill manager-on-duty responsibilities and take reasonable action in the absence of store leadership.
Perform other duties as assigned by management.