Retail Supervisor - Full Time (Harrah's Laughlin)

Caesars Entertainment•Laughlin, NV

4d•Onsite

About The Position

The Retail Supervisor is responsible for the operation, workflow, and employees in all Retail Outlets. The role ensures high levels of customer service, prioritizes asset protection, and meets or exceeds revenue goals while managing department expenses. The supervisor supports daily retail operations, merchandise sales and inventory, employee training, cash register activity, and department organization.

Requirements

Be upbeat, positive, and energetic.
Be reliable and flexible, and able to work any shifts requested to ensure adequate department coverage.
Effectively understand, communicate, read, and write in English.
Handle money and chips accurately.
Have typing skills.
Hold a required Health and Alcohol Awareness Card.
Be able to lift up to 25 lbs. and push and pull up to 40 lbs.
Be able to bend, stoop, twist, reach, hear, and use tools with dexterity.
Be able to walk for the entire shift, stand for long periods or the entire shift, walk up and down stairs, and sit for long periods.
Be able to work in hot and cold temperatures, secondhand smoke, confined spaces, and high-noise areas.
Have guest contact.

Nice To Haves

Previous supervisory experience is preferred.

Responsibilities

Provide excellent internal and external customer service and ensure employees do the same.
Manage daily activities across Retail outlets, assign tasks, and communicate necessary information.
Promote merchandise sales and increase revenue through personal selling and by training and supporting the team.
Monitor cash register operations, count out and provide change for team members, maintain an accurate cash drawer as needed, and authorize returns and exchanges according to policy.
Assist with training and coaching new and existing employees and ensure required property training is completed.
Conduct assigned audits and service observations and prepare assigned employee performance evaluations.
Monitor scheduled labor hours and adjust staffing according to business demands.
Monitor and replenish merchandise stock and department supplies.
Receive and distribute daily merchandise and supply shipments accurately.
Ensure Retail team members follow asset protection precautions.
Assist with scheduled and assigned store inventories and preparation work.
Maintain productive relationships with the Manager, peers, Associates, other departments, vendors, and corporate Retail partners.
Assist the team with department equipment, including registers, phones, calculators, and ticketing guns.
Complete department paperwork, reports, and assigned projects thoroughly, accurately, and on time.
Maintain sales-floor cleanliness and visual merchandising standards, and keep storage areas and the back-stock room clean and organized.