Retail Supervisor | Mobile HWY 90

America's Thrift Stores•Mobile, AL

About The Position

The Retail Supervisor manages the daily operations of the front end and retail sales floor, maintains company standards throughout the store, and ensures team members provide quick, accurate, and friendly service. The role includes auditing and quality control, observing and evaluating team performance, and training and coaching employees. Retail Supervisors exemplify America’s Thrift’s core values through donor experience, productivity, and customer service. The position requires flexibility to work a rotating schedule, including mid-shifts, evenings, weekends, and holidays. The role may also oversee and administer retail processes and teams in the absence of the Assistant Store Manager, and fulfill manager-on-duty responsibilities when store leadership is absent. It involves working throughout store areas in a retail environment, including indoor and outdoor areas as business needs require.

Requirements

At least two years of experience as a supervisor, team lead, or key holder in the retail industry.
Basic mathematical skills and computer literacy.
Fundamental reading comprehension abilities.
Strong verbal and written communication skills.
Ability to observe, assess, and coach others’ work.
Ability to understand and follow written and verbal instructions.
Strong reasoning, decision-making, and independent judgment skills.
Successful completion of a background check, motor vehicle check, and drug screen.
Valid driver’s license and clean driving record.
Ability to work a rotating schedule that includes mid-shifts, evenings, weekends, and holidays.
Ability to meet the stated physical requirements, including standing and walking for extended periods; lifting and carrying up to 50 pounds; pushing and pulling up to 25 pounds; frequent bending, kneeling, reaching, and repetitive movement; climbing safely to heights of up to 14 feet; and moving throughout store areas.

Nice To Haves

High school diploma or GED is preferred.

Responsibilities

Direct and supervise departmental team members.
Assist with recruiting, selecting, training, and onboarding team members.
Observe, interact with, coach, and recognize team members.
Schedule team members according to store labor needs.
Perform all duties required of retail team members.
Manage inventory tracking systems for deliveries and stock levels; analyze product and supply levels and take corrective action to maintain sufficient inventory.
Supervise cash register operations and control cash and tender.
Perform morning accounting and banking procedures as assigned.
Respond to customer and donor questions, requests, and complaints.
Set an example and train and coach team members to deliver a positive customer and donor experience.
Maintain merchandise freshness, condition, pricing, and shop-ability, and create visually appealing displays.
Assist the General Manager with sales and marketing promotions and programs.
Maintain a respectful, values-driven workplace and use team-member input to support meaningful action.
Escalate complaints to the Assistant Store Manager or General Manager for resolution in accordance with company values, policies, and procedures.
Protect company assets and information and promote loss-prevention procedures.
Maintain a safe work environment through education, follow-up, policy implementation, and support of OSHA guidelines.
In the absence of the Assistant Store Manager, oversee and administer retail processes and the team in accordance with policies, procedures, regulations, and laws.
Fulfill manager-on-duty responsibilities and take reasonable action when store leadership is absent.
Perform other duties as assigned by management.