Retail Supervisor | Madison, AL

America's Thrift Stores•Madison, AL

2d•$15•Onsite

About The Position

The Retail Supervisor manages the daily operations of the front end and retail sales floor, maintains company standards across store areas, and helps ensure team members provide quick, accurate, and friendly service to customers and donors. The role includes auditing and quality control, observing and evaluating performance, and training and coaching team members. The supervisor exemplifies America's Thrift Core Values in donor experience, productivity, and customer service. This position requires flexibility to work a rotating schedule that may include mid-shifts, evenings, weekends, and holidays. In the absence of the Assistant Store Manager, the Retail Supervisor oversees and administers retail processes and the team in accordance with company policies, procedures, regulations, and laws, and fulfills manager-on-duty responsibilities.

Requirements

At least two years of experience as a supervisor, team lead, or key holder in the retail industry.
Basic mathematical skills and computer literacy.
Fundamental reading comprehension abilities.
Strong verbal and written communication skills.
Ability to observe, assess, and coach the work of others.
Ability to understand and follow written and verbal instructions.
Strong reasoning, decision-making, and independent judgment skills.
Successful completion of a background check, motor vehicle check, and drug screen.
Valid driver's license and a clean driving record.
Ability to work a rotating schedule that includes mid-shifts, evenings, weekends, and holidays.
Ability to stand and walk on hard surfaces for extended periods during the work shift.
Ability to lift and carry merchandise, supplies, and other materials weighing up to 50 pounds.
Ability to push and pull carts, racks, merchandise, and equipment weighing up to 25 pounds.
Ability to frequently bend, stoop, kneel, crouch, reach, and perform repetitive movements.
Ability to reach at, below, and above waist and shoulder level, including overhead.
Ability to safely climb ladders or other approved equipment to heights of up to 14 feet and maintain balance while climbing and performing related tasks.
Manual dexterity and hand-eye coordination sufficient to operate cash registers, computers, handheld devices, tagging equipment, and other store equipment.
Ability to handle merchandise of varying sizes, shapes, weights, textures, and conditions.
Adequate vision, hearing, and verbal communication abilities to interact effectively and identify potential safety concerns.
Ability to perform physical activities while supervising team members and responding to store operational needs.
Ability to move throughout all areas of the store, including sales floor, front end, processing, stock, loading and donation areas, offices, and exterior areas.
Ability to work in a retail environment with varying noise levels, dust, odors, and changing activity levels; indoors in a semi-controlled temperature environment and outdoors in varying weather and temperature conditions as business needs require.
Ability to safely perform the essential physical functions of the position throughout the scheduled shift, with or without reasonable accommodation.

Nice To Haves

High school diploma or GED.

Responsibilities

Direct and supervise departmental team members.
Assist with recruiting, selecting, training, and onboarding team members.
Observe, interact with, coach, and recognize team members.
Schedule team members according to the store's labor needs.
Perform duties required of retail team members.
Manage inventory tracking systems for deliveries and stock levels.
Analyze product and supply levels, anticipate inventory issues, and take corrective action to maintain sufficient inventory.
Supervise cash register operations and control cash and tender.
Perform morning accounting and banking procedures as assigned.
Respond to customer and donor questions, requests, and complaints.
Set an example and train and coach team members on customer service expectations.
Maintain merchandise freshness, condition, pricing, and shop-ability.
Create and maintain visually appealing merchandise displays.
Assist the General Manager with sales and marketing promotions and programs.
Maintain a respectful, values-driven workplace and use open communication tools to turn team member input into meaningful action.
Bring complaints to the Assistant Store Manager or General Manager for resolution in accordance with company values, policies, and procedures.
Protect company assets and information by ensuring safe handling, security, and integrity.
Promote loss-prevention awareness and uphold applicable procedures and policies.
Maintain a safe work environment through education, follow-up, policy and procedure compliance, and support of OSHA guidelines.
In the absence of the Assistant Store Manager, oversee, implement, and administer retail processes and the team in accordance with policies, procedures, regulations, and laws.
Fulfill manager-on-duty responsibilities and take reasonable action in the absence of store leadership.
Perform other duties as assigned by management.