Retail Supervisor | Madison, TN

America's Thrift Stores•Nashville, TN

1d•$15•Onsite

About The Position

The Retail Supervisor manages daily operations of the front end and retail sales floor, maintaining company standards and supporting customer and donor needs. The role ensures team members provide quick, accurate, and friendly service through regular observation, evaluation, training, coaching, and recognition. Retail Supervisors also contribute directly to retail operations, quality control, inventory management, cash handling, merchandising, and loss prevention. They may oversee retail processes and teams in the absence of the Assistant Store Manager and fulfill manager-on-duty responsibilities when store leadership is absent. The position requires a rotating schedule that may include mid-shifts, evenings, weekends, and holidays, and involves physical work throughout the store and, as needed, outdoors.

Requirements

At least two years of experience as a supervisor, team lead, or key holder in the retail industry.
Proficiency in basic mathematics and computer literacy.
Fundamental reading comprehension abilities.
Strong verbal and written communication skills.
Ability to observe, assess, and coach the work of others.
Ability to understand and follow written and verbal instructions.
Strong reasoning, decision-making, and independent judgment skills.
Successful completion of a background check, motor vehicle check, and drug screen.
Valid driver's license and a clean driving record.
Ability to work a rotating schedule that includes mid-shifts, evenings, weekends, and holidays.

Nice To Haves

High school diploma or GED.

Responsibilities

Direct and supervise departmental team members.
Assist with recruiting, selecting, training, and onboarding team members.
Observe, interact with, coach, and recognize team members regularly.
Schedule team members according to store labor needs.
Perform duties required of retail team members.
Manage inventory tracking systems to record deliveries and stock levels.
Analyze product and supply levels, anticipate inventory issues, and take corrective action to maintain sufficient inventory.
Supervise cash register operations to support a quick, accurate, and positive customer experience.
Control cash and tender and perform assigned morning accounting and banking procedures.
Respond to customer and donor questions, requests, and complaints.
Model, train, and coach customer service expectations to deliver a positive customer and donor experience.
Maintain merchandise freshness, condition, pricing, and shop-ability.
Create and maintain visually appealing merchandise displays.
Assist the General Manager with setting up sales and marketing promotions and programs.
Maintain a respectful, values-driven workplace and turn team member input into meaningful action through open communication.
Bring complaints to the Assistant Store Manager or General Manager for resolution in accordance with company values, policies, and procedures.
Protect company assets and information and promote loss prevention by ensuring appropriate handling, security, and adherence to procedures.
Maintain a safe work environment through education, follow-up, policy compliance, and support of OSHA guidelines.
In the Assistant Store Manager's absence, oversee and administer retail processes and the team in accordance with policies, procedures, regulations, and laws.
Fulfill manager-on-duty responsibilities and take reasonable action in the absence of store leadership.
Perform other duties as assigned by management.