Processing Supervisor | Madison, TN

America's Thrift Stores•Nashville, TN

2d•$15

About The Position

The Processing Supervisor manages the production team’s daily activities and helps ensure company standards are maintained throughout the store. The role monitors production goals, supports fast and accurate processing, and conducts hands-on audits and quality-control checks. The supervisor assesses, trains, and coaches team members, setting expectations for donor experience, productivity, and customer service in line with America’s Thrift Core Values. The supervisor oversees production processes and team operations, including inventory tracking, scheduling, staffing support, merchandise standards, safety, loss prevention, and donor assistance. When the Assistant Store Manager is absent, the supervisor manages production processes and team operations in accordance with company policies and regulations, and makes appropriate decisions when the Assistant Store Manager or General Manager is unavailable. The position requires physical work in a fast-paced production environment, including handling and processing merchandise, working indoors and outdoors as business needs require, and maintaining a flexible schedule that may include weekends, evenings, and holidays.

Requirements

At least two years of experience in a supervisory, team lead, or key holder role in retail or industrial processing.
Basic mathematical, reading comprehension, and computer skills.
Strong verbal and written communication skills.
Ability to assess, observe, and coach others effectively.
Ability to follow and apply written and verbal instructions.
Strong decision-making skills and sound judgment.
Successful completion of a background check, motor vehicle check, and drug screen.
Valid driver’s license and a clean driving record.
Ability to stand and walk for extended periods on hard surfaces.
Ability to lift and carry materials weighing up to 50 pounds.
Ability to push and pull carts, racks, bins, and other equipment weighing up to 25 pounds.
Ability to frequently bend, stoop, kneel, crouch, reach at waist level and overhead, and perform repetitive handling and grasping motions.
Ability to climb ladders or approved equipment and safely work at heights of up to 14 feet as required.
Sufficient balance, coordination, and mobility to navigate processing, receiving, storage, and sales floor areas safely.
Ability to handle, sort, inspect, price, tag, and process merchandise and operate job-related tools and equipment.
Sufficient visual and auditory ability to inspect merchandise, monitor workflow, identify safety concerns, communicate with team members, and respond to activity in the work environment.
Ability to perform processing team member duties when needed, including sorting, grading, pricing, tagging, hanging, moving, and preparing merchandise.
Ability to perform physical activities while supervising, training, coaching, and assisting team members in a fast-paced production environment.
Ability to work indoors in a semi-controlled temperature environment and outdoors in varying weather and temperature conditions as business needs require.
Ability to work a flexible schedule that may include regular business hours, weekends, evenings, and holidays.
Ability to safely perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

High school diploma or GED preferred.

Responsibilities

Supervise and direct the daily activities of the production team.
Manage inventory tracking systems to monitor deliveries and stock levels.
Analyze inventory levels, anticipate shortages or issues, and take proactive steps to ensure sufficient stock.
Communicate targets and progress to team members.
Assist with recruiting, selecting, onboarding, and training team members.
Schedule team members according to the store’s labor requirements.
Perform all tasks required of processing team members as needed.
Observe, coach, and recognize team members for performance.
Maintain standards for merchandise condition, pricing, freshness, and shop-ability.
Support the General Manager with sales and marketing promotions and programs as needed.
Assist donors according to company standards.
Foster a respectful and values-driven workplace environment.
Use open communication tools to turn team feedback into action.
Address complaints and bring them to the Assistant Store Manager or General Manager for resolution.
Safeguard company assets and information, ensuring secure handling and integrity.
Promote loss prevention by following company procedures and policies.
Maintain a safe working environment by following OSHA guidelines and safety policies.
In the absence of the Assistant Store Manager, manage production processes and team operations in line with policies and regulations.
Make decisions and take appropriate actions when the Assistant Store Manager or General Manager is unavailable.
Perform additional duties as assigned by supervisors or higher-level managers.