Supervisor, Litigation Processing

NJM Insurance Group•Trenton, NJ

1d•$73,427 - $85,345•Hybrid

About The Position

The Litigation Processor Supervisor oversees the processing of incoming and outgoing General Claims Summons and Complaints, PIP Litigation filings, related letters, and bills for the team. The Supervisor also oversees the team’s legal bill payment responsibilities and interacts as needed with GC Leadership, NJM staff attorneys and defense firms, NJM policyholders, and other NJM departments. The role manages workload, productivity, and work quality to support operational effectiveness; communicates performance expectations and organizational standards; mentors employees and maintains personnel records; and supports the First Notice of Loss Department during high call volumes. Regular and predictable onsite attendance is an essential function. Once trained, the schedule is hybrid, with three required office days and up to two remote workdays.

Requirements

Strong verbal and written communication skills, including proper grammar and formatting.
High proficiency with Microsoft Word and Microsoft Excel.
Thorough working knowledge of GC Legal systems, applications, and processes, or the ability to learn new systems quickly.
Professional demeanor and ability to interact with all levels of staff and management.
Ability to see the big picture; strategic-minded, results-oriented, detail-oriented, and proactive.
Strong interpersonal skills and ability to foster teamwork, collaboration, and customer service.
Strong organizational, problem-solving, and analytical skills.
Reliable, with a strong attendance record and commitment to achieving departmental objectives.
High school diploma or GED equivalent required.

Nice To Haves

Prior team lead or supervisory experience.
Knowledge of Guidewire platforms.

Responsibilities

Oversee the processing of incoming and outgoing General Claims Summons and Complaints, PIP Litigation filings, related letters, and bills for the team.
Oversee the team’s legal bill payment responsibilities.
Interact as needed with GC Leadership, NJM staff attorneys and defense firms, NJM policyholders, and other NJM departments.
Manage work effectively and efficiently, monitoring workload, productivity, and quality to maximize operational effectiveness.
Communicate performance expectations and help employees understand organizational objectives and standards.
Mentor staff members to support their ongoing development and maintain accurate and complete personnel records.
Support the First Notice of Loss Department with incoming calls during high-volume periods, and lead team members in handling calls and remaining knowledgeable about these responsibilities to support customer service.